Chipotle Mexican Grill

Reviews

• JS

  Jonathan SaBell

  4 days ago
  1.0
  Don’t even bother ordering from this Chipotle unless you’re standing there watching them make your food. Every time I order ahead, something is wrong—missing ingredients, wrong portions, or the order is just thrown together. At this point, it seems like nobody is paying attention to what they’re actually making. For what Chipotle charges, customers should at least be able to expect the order they paid
• GL

  Gabriel Lopez

  6 days ago
  1.0
  After TWO YEARS of not eating at Chipotle because of terrible customer service, I decided to give them another chance at the location near my house. Big mistake! Clearly, I wasn’t missing much. The customer service was absolutely awful. The meat looked old, dry, and honestly disgusting. It was obvious they were scraping together whatever was left instead of preparing fresh food. When I questioned the quality and portions, the employees seemed unwilling to make a fresh batch but had no problem wanting to charge me for TRIPLE protein. And somehow, it got worse. Instead of simply fixing the issue, they threw away the food they had already served me and remade my order with EVEN LESS protein. Seriously? How hard is it to serve a decent portion of fresh food with a little bit of customer service? Alma, the manager, needs to seriously reconsider how her team is being trained. Customer service isn’t that complicated. If your employees don’t want to prepare fresh food or provide decent service toward closing time, maybe the restaurant should just close earlier instead of making customers feel like they’re inconveniencing the staff by placing an order. I’m not asking for anything free or special. I’m simply expecting fresh food, fair portions, and basic respect as a paying customer. Apparently, that’s too much to ask at this location. Two years away from Chipotle, one visit back, and I’m officially done. This time for good. Corporate or upper management is welcome to contact me directly. I’d be happy to provide more details about this ridiculous experience.
• MB

  Marta Butler

  Oct 7, 2026
  2.0
  I understand this is a busy location, but this was a disappointing experience. I had a coupon for free chips, so I scanned my app and then paid. I realized the price looked high, so I asked to a receipt. They said their machine was broken and they couldn’t give me one. I said I wanted to make sure I wasn’t charged for the chips. They told me the chili lime chips were not part of the coupon. Now, why wouldn’t they have said that when I asked for them?! They also forgot to give me the salad dressing after I asked for it and they were out of bottles of the green Tabasco.
• SA

  SAMUEL AYRES

  Sep 21, 2026
  1.0
  I ordered a salad bowl from DoorDash and some tacos. The tacos where made well and where actually good, for my brother. I ordered the salad bowl which came with a small pinch of lettuce and maybe some chicken, barely anything and it was 17$! When I go in the fill the salad bowl with a lot. I feel extremely disappointed in this location for dropping the ball simply for an online order, I paid over 50$ for the whole order and got a side salad. I probably will never come back to this location again. 17$ for a side salad. Sad.
• IH

  Isaiah Herrera

  Sep 4, 2026
  1.0
  I visited Chipotle on September 4th at approximately 8:10 PM, and unfortunately, I once again had an extremely disappointing experience with one of the employees. This is now the third time I have personally encountered this same type of behavior from this employee, and at this point, I feel it needs to be addressed by management. The large woman working at the front of the line—the employee asking customers what they would like to order—has an extremely rude, dismissive, and disrespectful attitude. She speaks to customers in a manner that makes them feel as though they are stupid or an inconvenience. I understand that the restaurant was busy, but being busy does not excuse treating customers without basic respect or professionalism. What concerns me most is that this has happened three separate times. This does not feel like an isolated incident or simply a bad day. There appears to be a consistent issue with the way this employee interacts with customers, and I strongly believe management should address it. I do want to recognize the woman working the register, who was the complete opposite. She was incredibly kind, patient, friendly, and professional. Despite how busy the restaurant was, she maintained a great attitude and treated customers with respect. She is exactly the type of employee who represents excellent customer service and deserves recognition. I hope management takes this complaint seriously, especially given that this is the third time I have experienced this behavior from the same employee. Customers should not have to repeatedly deal with disrespectful treatment when simply trying to place an order. Chipotle, please do better. Your employees are representing your company, and basic respect, professionalism, and customer service should be non-negotiable considering how much you want us to pay for little portions.