Sonic Drive-In

Reviews

• CR

  Clint Rothell

  Oct 3, 2026
  1.0
  Good food, but I was stunned by the rude service.
• KK

  Kelley

  Oct 1, 2026
  3.0
  The drive thru guy was great. Tater tots fresh and hot. Sandwich was cooler than I'd like. (Maybe made several and kept under a heat light.)
• DB

  Diane Buck

  Sep 30, 2026
  1.0
  Went to Grand Island, NE sonic at 7:15 pm on 9/30/26 and could not get anyone to take our order. Could see a guy inside walking around but never took an order, when we decided to leave we pulled up next to the window and he looked at us and went around the corner and hid. We love Sonic and have never had any issues until tonight. This was the Sonic close to the casino.
• LW

  lucile Winnchester

  Sep 14, 2026
  2.0
  They gave us some elses order and after I had already touched it and eaten some they took it back and gave it to the original person 😞 WTH how do I know they didn't do that with my order. 😧
• TM

  Tearra McCray

  Aug 25, 2026
  1.0
  I am writing this review to highlight a significant breakdown in Sonic’s customer service and escalation protocols. On August 9th, I had an unresolved issue involving the General Manager of this location. I contacted the corporate Customer Care line to file a formal report (Case #CCC11182115). Because my concern was directly regarding the manager's conduct, I explicitly requested that a District Manager or regional supervisor contact me so the matter could be handled objectively. The representative assured me this would be arranged. Instead, the complaint was routed directly back to the exact same General Manager I was reporting. When she called me, I respectfully reiterated my request to speak with upper management. She assured me she would escalate the message to her superior. As of August 25th, over two weeks later, I have received absolutely no communication from regional or corporate management. It is highly concerning that Sonic's customer care system lacks impartial oversight and that complaints regarding store management are simply sent back to the managers themselves. I hope Sonic reviews this case and implements a functional escalation process to properly address customer concerns in the future.