JS
Joel Seeger
Sep 20, 2026
After spending $15 for two coffees, I asked the girl at the drive thru if she could toss a coke bottle into a trash can for me to free up the cup holder. She said "no, I can't do that" like I just handed her a bag of my dog's waste. I thought that was kinda rude, so I won't go back. I'll stick with Ziggi's.
AH
Amanda Hammen
Sep 20, 2026
My husband and I tried for the 1st time and Asked what was a popular Hot Drink the gal said she didn't drink hot drinks and shoved a tablet in our face. I picked something and my husband was uncomfortable the gal was leaning so far into our car he just got the same thing as me. Then we wait for 10 mins another gal comes and asks if we ordered. We Finally get out coffee but still can't leave because the person in front of us still didn't have his coffee. So sat there longer. The employees were all laughing joking around not paying attention. We pulled forward and had to wait for 2 employees to move. The coffee is Good but the service absolutely SUCKS. This was 7:30pm they were not busy.
The guy that helped us, the one who used to play volleyball in college was amazing. Helping my kiddos figure out what they wanted and just being a good person. I asked him for suggestions for my kiddos and he asked if he could talk to them and if I could roll their windows down. He then asked them what they were thinking and offered suggestions. Made them feel important.
EG
Elian Garcia
Sep 8, 2026
I'm usually the one to support businesses that are growing and open with trying to location and not the one to complain about much
The Good: The coffee quality is solid—my experience at the Longmont location was delicious and made correctly. That foundation is there.
The Problem: Management and training are falling short, and it's affecting both locations.
Loveland (Visit ~2 days after opening):
At the drive-thru, we ordered a chai tea sugar cookie—a menu item that should be preselected on the POS. The staff seemed unfamiliar with their system. I get it: new location, new team. But after only two days, there should have been proper onboarding. The drink itself was too sweet and tasted more like banana and coconut than sugar cookie—my wife agreed it didn't taste right. Then they handed us someone else's order by mistake before correcting it.
Longmont Location (Previous visit):
Arrived at 5:30 AM for opening. They didn't get my order until 6:30—a full hour wait. Staff was late, sitting in the parking lot waiting for a coworker to show up to open the store. No one took responsibility for opening on time.
Bottom Line: With four years of Starbucks experience, I know what good operations look like. 7Brew has potential—the coffee product is there. But you need to tighten your management system, improve staff training, and hold people accountable for opening procedures.
Simple fix: Implement sticker labels on cups with customer names/order numbers. This eliminates confusion, prevents wasted drinks, saves customers time, and cuts into margins. Speed, accuracy, and reliability matter in drive-thru service. Team also seem smacked off of yart
Quick service when I went around 5pm, hardly anyone there. I ordered my go-to blondie [vanilla and caramel breve] with no-modifications. I received my drink and double checked it was a blondie (staff confirmed, insisting it was) as the color was significantly darker than any blondie I’ve ever received. I took a sip thinking maybe just off ratios, and it was actually the brunette [hazelnut and caramel mocha]. I’m severely allergic to hazelnut 🫤 (granted most places use syrups that don’t contain the actual nut so I didn’t have a reaction thank the heavens), but nonetheless didn’t receive the right drink, despite staff insisting it was.
It’s not the biggest issue, cause these things happen and luckily it was free. And granted, it was official opening day, but since it wasn’t super busy at the time (pulled right up to 2nd in line) and it was something you could easily tell was wrong—and the ordered item and item received are both some of the primary, most popular menu items that are easily recognizable— it could’ve easily been corrected or avoided. Had that been something else not visibly noticeable (e.g., sugar free syrup for those who are insulin resistant, or creamer alternative), it could’ve caused an actual issue with someone else.
I guess my point here is staff attentiveness to the drink being made and given to customers, ensuring accuracy and just knowledge of the menu and how some of primary menu items should look in appearance to catch issues before they arise or reach customer hands. It’ll fix itself with time and training, but to those who NEED (vs prefer) alternatives in their drinks, you may want to try more established locations for the time being, as this location gets more experience.