Chipotle Mexican Grill

Reviews

• MM

  Mattu

  Aug 22, 2026
  1.0
  Worst Chipotle. Horrible customer service. The lady wouldn't even look me in the eye.... She denied me service after I asked a simple question. Do your job, literally. 😒
• RD

  Rick Dalton

  Aug 13, 2026
  1.0
  I came in around noon during the lunch rush and they were completely out of steak. I understand that restaurants can run out of items, especially when they’re busy, but the way it was handled was disappointing. When I tried to order steak, I was simply told they were out—no apology, explanation, or attempt to offer a solution. I asked how long it might take before more steak was ready and was just told they didn’t know. Running out of an item is one thing, but during the middle of the lunch rush I would expect better communication and customer service, whether that’s giving an estimated wait time, suggesting an alternative, or at least acknowledging the inconvenience.
• PS

  Pavel Sudnik

  Aug 11, 2026
  1.0
  I took a bowl with steak.They but half spoon of steak.Because I bought double meat.Last time when I visit this place.
• LV

  Linda Villafuerte

  Jul 12, 2026
  3.0
  Parking is horrible. I felt like cattle running through a line. It was very rushed and I got things I didn't ask for
• LL

  Luiz Linder

  Jul 3, 2026
  1.0
  To the Management Team, I am writing to formally express my profound disappointment regarding my visit to your Bellevue location in the DTC yesterday around 9:30 PM. I was there to pick up an order under the name Carol Lee, and the entire experience was a masterclass in incompetence. Right from the start, the food quality was abysmal, and the order itself was completely incorrect. To make matters worse, my chips were missing. Expecting a simple fix, I returned to the counter and spoke with a young male employee wearing glasses and speaking with a distinct accent. Instead of resolving the issue, he was profoundly unhelpful. He had no idea where my order was or the name attached to it. In a baffling display of poor customer service, he refused to hand over the chips that were missing, shockingly stating that I would have to buy more food just to receive them. Rather than apologizing for the restaurant's mistake, he decided to give me unwarranted attitude. Perhaps he was having a terribly bad day. Frankly, I would probably be mad too if I had to work at Chipotle, but taking out that frustration on a paying customer is entirely unprofessional. I paid $25 for poor-quality food I didn’t want, served with a side of blatant disrespect. It is astounding that you allow your staff to treat customers with such contempt while refusing to hand over items that have already been paid for. I expect this employee’s behavior to be addressed immediately, as this level of service is an absolute disgrace to your brand.

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