Chipotle Mexican Grill

Reviews

• TM

  Tre Mccullough

  3 days ago
  1.0
  I’ve had consistently good experiences at this Chipotle during the day, but after two separate experiences with the night crew, I have to say: DO NOT GO HERE AFTER 9 PM. I came in around 9 PM recently, a full two hours before closing, and it already felt like the employees had mentally clocked out and were more concerned with closing and getting chairs and food put up than serving customers. I ordered a large side of queso. The employee working the line started filling it, ran out about halfway through, and called back for more queso. Another employee told him, “I have a fresh one for you.” He looked at her, looked at the fresh queso, looked back at the empty container, then looked down at my HALF FILLED large queso, shrugged his shoulders, and said, “Meh, it doesn’t matter.” He put the lid on it, slid it down the line, and asked, “What else can I do for you?” I genuinely just stared at him for about 10 seconds because I couldn’t believe how little he cared about getting fresh queso that was ready for him to put on the line when the line was completely empty. I looked at the half filled queso, looked back at him, and he simply asked again, “Anything else for you?” What bothered me wasn’t even the queso itself. It was the complete lack of care. He knew it wasn’t a full portion. Fresh queso was literally available behind him. Instead of taking a few seconds to give a customer what they paid for, his response was essentially, “Meh, it doesn’t matter.” Unfortunately, this wasn’t an isolated experience. The week before, I came in around 9:30 - 10 PM, again with roughly an hour or more before closing, and they were already breaking down the line and putting food away. I was told they were “out” of essentially everything except rice, beans, chicken, and cheese and that they couldn’t make anything else. I ended up leaving with a bowl consisting of exactly that. There is a difference between preparing for closing and making customers feel like an inconvenience because they walked into an open restaurant during posted business hours. If you’re open until 11 PM, customers coming in at 9 or 10 PM should still receive reasonable food availability, proper portions, and basic effort. The frustrating part is that my daytime experiences here have been the complete opposite. The daytime crew is awesome. They’re quick, they keep the food ready, they move with purpose and intentionality, and they consistently make some of the best put together Chipotle bowls I’ve had. The difference between the day and night crews is honestly remarkable. But these night time experiences have been blatantly lackadaisical, indolent, and apathetic. Watching an employee knowingly hand me half of something I ordered and say word for word, “Meh, it doesn’t matter,” when a fresh container was right there, pretty much sums up the level of service I’ve experienced at night with this crew. Key takeaway: Go during the day. Avoid this location after 9 PM. The difference in service, food availability, portions, and overall quality is night and day… literally.
• LS

  L S

  4 days ago
  1.0
  This was the worst location I have ever been too. I filed a complaint online and also sent a message but havent gotten a response. My food was terribly prepared... 1 bowl has goo dripping over the side and down to the bottom, there was 1 piece of meat in 1 bowl. Its a really bad location, the salsa was about 1/8th of the container full. I would rather drive the 20 mins away to the Southgate location than risk this place again. I want a partial refund or credit but cant seem to get anyone to reply to my messages. Maybe a public blast will get a reply although I expect a *contact at our website* such has gotten no response
• AP

  Antonio Prestigiacomo

  Aug 2, 2026
  1.0
  Absolutely horrible experience. I ordered online, got my food and went home. Ordered for 4 people. I got home and of course one meal is missing. So I waste my time driving all the way back. I was thinking let’s be nice since it’s not the managers fault. I’ll be polite. I nicely told the manager that I was missing a meal and I’d like the one that was missing, and I’d like my meal replaced since it’ll be cold by the time I get back home. I drove 15 minutes one way. He slams the bag with the cold burrito on the counter and then says. “Well that’s gonna be cold by the time I make yours” and then makes my meal again and I leave. I wanted the burrito remade too since it was already cold but to avoid any further attitude from the manager I just took it and went home. How hard is it to say “I’m sorry for the inconvenience, let me resolve it for you”. The manger was extremely rude and inconsiderate. Won’t come back ever again. I’ll drive to southgate instead.
• LW

  LL Walker

  Aug 2, 2026
  5.0
  I read all the reviews before checking out this location. Food availability and Customer service were the only two things I noticed that I would rate 4 out of 5. The staff could be a little bit more friendlier or at least smile a a bit more and have patience with orders that include more than 1 meal. Other than that I got a normal amount of food and , the food tasted just as good as any other chipotle. In regards to food availability, I went in around 8:30pm so I thought the food wouldn’t be completely out at somewhat stocked. The steak was almost out, the black beans pan was empty and we had to wait for it to be restocked. Not really a big deal I guess. Maybe management could be more alert and inform staff when she/he sees food halfway out to start prepping the next pan. Nonetheless, I’ll give the location a 5 star and I will be back!
• CO

  cristina oliver

  Aug 2, 2026
  3.0
  Have been waiting for this to open for months. Finally went today. - First lady to help me didnt seem to speak very good English. Asked if I wanted "Blanco" rice. Gave me the wrong beans after I said what I wanted twice. Almost gave me the wrong protein after I said it twice. And did the same with my bfs order. I may look hispanic but I dont speak Spanish unfortunately. - Food station was messy but they were busy - Cashier took my tortilla off my order to give to a woman in front of me that didnt order one so I had to ask for another one when I got to the register. - They pushed down the food in our bowl with their gloved hand.... - Sitting area was not clean. There was a woman walking around sweeping but the tables were covered in food, floors had food and trash on them and a high chair with liquid on it so we sat outside. - Trash area at the drink station didnt have a trash can in it....so ppl were throwing their trash into a hole. - Food was good tho. Hopefully they will get their rhythem cause alot of ppl have been looking forward to this location opening.