Chipotle Mexican Grill

Reviews

• LW

  Lily Walter

  5 days ago
  5.0
  I'm only giving five stars because every time I've got in here I consistently see one worker doing all of the work, he always is on top of helping customers being very attentive, well, the manager and every other employee stand around (on their phone, chit chatting up front) this young man consistently works and provides amazing customer service, carrying all their slack on his shoulders. I've been in here at least 3 times and Johnny is the worker doing everything and everyone's job at once, he impresses me. I'm going to call corporate tomorrow to tell them about their only worker that does his job and everyone else's. Refreshing to see someone with an amazing work ethic.
• TG

  Trisha Garcia

  Sep 29, 2026
  2.0
  I'm so sorry to say but not great. I go to the Chipotle off Academy Citadel Crossing the BEST Chipotle in town. I live near the one by King Soopers in Fountain. I do not go there anymore. I really suggest someone from the Academy location teach the Fountain location how to make the food taste like Academy location. I will say the customer service both times I went to the Fountain location was really nice. Please get advise from Chipotle Citadel location.
• MB

  Makenzy Bosley

  Sep 27, 2026
  1.0
  Me and my boyfriend just left this location as soon as we got into line we noticed the lady who was doing food portions. The lady gave us barely any rice we had to ask for double rice because it didn't even cover the bottom of the burrito bowl. Im not one to usually complain about portions but Chipotle is not cheap and I would perfer to get my money's worth.
• WW

  Will

  Sep 26, 2026
  1.0
  I would like to rate the food but after sitting in the Drive-Thru for more than 20 minutes, they told me it's for online orders only and I left empty handed. Your young male cashier was very rude and mocking about it, especially considering there's no visible signage which would indicate it's for pickup orders only. See my my photo - the road markings are only visible if there's no line.
• KM

  Kristiana Marinova

  Sep 14, 2026
  1.0
  If I could give it 0 I would. It takes a lot for me to get mad or upset but this chipotle got me. By far the WORST Chipotle experience I have ever had. The customer service at this location was absolutely unacceptable. The woman working on the veggie/toppings side was unbelievably rude and rushed me through my entire order. What made it even worse was watching the completely different level of service she gave the customer directly in front of me, who she clearly knew. She took her time with him, was friendly, and made sure he was taken care of. The second it was my turn, suddenly all I got was, “And what else? And what else? And what else?” over and over while I was STILL trying to order. I finally had to tell her, “I’m not ready yet. Give me a second.” Apparently, asking for enough time to actually finish my order was a problem, because after that, her attitude got even worse and she completely shorted me on EVERYTHING. A tiny pinch of cheese. A tiny pinch of lettuce. Barely any corn. Barely any tomatoes. Seriously? I’m paying full price for a meal, not asking you to personally donate the ingredients out of your paycheck. If I’m paying Chipotle prices, I expect an actual Chipotle portion—not a few pieces of lettuce and a sprinkle of cheese thrown into a bowl with an attitude. The difference between how she treated someone she knew and how she treated me was ridiculous and extremely unprofessional. Customers should not receive worse service simply because they aren’t friends with the employee behind the counter. I tried to speak with a manager and couldn’t even get that. Called the regional person didn’t answer. The food I received was absolutely not worth what I paid, and the service made the entire experience even worse. This location is terribly run if this is considered acceptable customer service. I wasted my money, wasted my time, and left irritated over something as simple as trying to order food. I will gladly drive to a different Chipotle before spending another dollar at this location. Management needs to address this because treating customers like they’re an inconvenience while giving special treatment to friends is completely unacceptable.