if I could give the experience I had tonight less than 1 star, I would. I came through the drive thru where there were only 2 cars in front of me. the only greeting consisted of asking me if I was scanning the app in which I had said no, thank you. she then asked me what I wanted and I had asked for an off menu item which I had gotten at the same location about a week prior. She told me that they didn’t offer that item at this location and I went on to explain that the same location had made it for me previously, not long ago. someone else then came on the speaker and he told me that they were “too busy to make it” and “it’s a pain in the butt to make.” if they had asked me to come in and wait or even pull thru and wait until they had a chance to make it, I would’ve totally understood. I have worked in customer service for several years and the majority of that in the food/coffee industry. if I had made a statement like what was said to me tonight, I would have been fired. I ended up backing out of the drive thru as there still were no cars behind me.
AG
Andrea Soto Garcia
May 8, 2026
1.0
Unprofessional management & very unwelcoming employees. Customer service is clearly not one of their core values. Sad to say DQ will no longer have our business
MM
Miguel Martinez
Apr 18, 2026
1.0
Cashier Lilian was extremely rude.
MV
Miguel Villela
Mar 29, 2026
1.0
Horrible customer service.
DM
Deborah M
Mar 29, 2026
5.0
Nice staff. Fast, friendly service. Restaurant was clean
Frequently Asked Questions About Dairy Queen (Treat)
What are the operating hours of Dairy Queen (Treat) in Firestone, CO?
Dairy Queen (Treat) is open daily from 10:30 AM. On Monday through Thursday and Sunday, it closes at 9:00 PM, while on Friday and Saturday, it closes at 9:30 PM.
What kind of ice cream treats are specialty items at this Dairy Queen location?
Specialties include Blizzard® Treats, soft-serve ice cream cones, frozen novelties, and custom ice cream cakes available through DQCakes.com.
Is there outdoor seating available at Dairy Queen (Treat) in Firestone?
Yes, outdoor seating is available along with other family-friendly services such as booster seats and high chairs.
Does this Dairy Queen location offer drive-thru service?
Yes, there is a drive-thru service available for convenient ordering and pickup.
Are the facilities at Dairy Queen (Treat) wheelchair accessible?
Yes, the location has wheelchair accessibility along with restrooms to accommodate all guests.
How can I place an order online for pickup at Dairy Queen in Firestone?
You can order online for pickup using their website at https://www.dairyqueen.com/en-us/order/pickup/n/41619/
Are there any nearby coffee shops if I want a drink before or after visiting Dairy Queen?
Yes, Java Mama coffee shop is nearby, making it convenient to enjoy coffee alongside or around your ice cream visit.
What fitness options are nearby Dairy Queen (Treat) if I want to work out before or after enjoying a treat?
Snap Fitness gym is located nearby, offering a great option for exercise surrounding your Dairy Queen visit.
Are there any family medical centers close to Dairy Queen (Treat) in Firestone?
Yes, several medical centers such as Firestone Family & Occupational Medicine, SCL Physicians, and Intermountain Health Firestone Clinic are close by for easy access to healthcare services.
What should families with children know about the facilities at Dairy Queen (Treat) in Firestone?
Dairy Queen welcomes families and children with amenities like booster seats, high chairs, restrooms, and a family-friendly environment.
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