This place always disappoints me. This location is absolutely unorganized and seems to have no structure. After several complaints, they still haven't corrected the production and service.
This branch is the only store in my town, and I can drive farther for better service, but I have to deal with disappointment for convenience!
But today I have reached my limit. I don’t even want an apology because it doesn’t fix anything, and MANAGEMENT keeps running the same way, with the same disappointment.
I ordered a number three large with a Coke and a 10-piece chicken nugget. I saw the lady at the window. Give it to the customer in front of me my order. I could overhear the lady at the window. She told the customer that since she had taken the food, she could no longer take it back. Hearing that, I already knew my experience would fail again.
When I finally got to the window, the gentleman helping the lady asked if I had ordered four chicken strips. I told him no; they had ordered the number three with nuggets, and I noticed the look on his face, and he told me to wait a minute. He went to the back kitchen, and when he came back, he told me to wait at one of the pickup spots because they had to remake my meal.
I probably sat in that spot for another 10 minutes when I noticed the clock and realized I was already gonna be late for work. When I saw one of the employees walking out to give another car their food, I had to tell her to please cancel my order because I had to go to work and I was going to be late. I went to McDonald’s early to get food, but I ended up being late because of their confusion and lack of structure.
The poor lady had to apologize over and over again for the mix-up, but I told her there’s no need for you or your management to keep apologizing for the same thing consistently.
So my wife and I have decided we are no longer coming to the store, and we’d rather drive an extra 20 minutes for better service and get our food in a lot less time.
Owner/Management team, if you send a link to help you fix the problem, make sure you actually fix it. Cause now it sounds like the store is the product of the Leadership from management and ownership.
DO BETTER!