Come see where the Novo link in the coffee chain starts. Novo Roastery and Supply is located in the heart of the RiNo neighborhood, easily identified by our Get Closer mural. Stop in to pick up a bag of coffee or one of our favorite brewing devices, we’ve got everything you need to make great coffee at home. The roastery is also where we host our coffee classes and our weekly Friday Cupping. While we take coffee seriously, we firmly believe in not taking ourselves too seriously, as evidenced by impromptu ping pong tournaments, plasma cars, and a fridge full of local microbrews.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.