NM
Natalia Morari
Jul 24, 2026
We came here for breakfast and had a mixed experience. We were seated right away, and the food arrived fairly quickly, which we appreciated. Everything looked very appetizing when it was served.
I ordered the Salmon Benedict. Unfortunately, the side salad contained a few spoiled lettuce leaves, and one of the poached eggs was overcooked, which was disappointing. On the other hand, my husband's meal and the kids' breakfasts were very good, and they enjoyed them.
Overall, the experience was okay. With a bit more attention to quality control, especially with fresh ingredients and consistency in preparation, it could have been much better.
Here is the email I sent that was never responded to - I don't think I've ever left a bad review for any business.
To Whom It May Concern,
I am writing to share the following information and trust that this message will be forwarded to the appropriate department or individual.
My wife, our 18 month old daughter, and I had an 8:30 am reservation at Narrative for Mother’s Day breakfast. We were seated promptly by the host, who kindly let us know a server would be right with us and that crayons would be brought out for our daughter. After about 10 minutes of waiting with no server interaction, my wife took our daughter to the “Build a Bouquet” activity to help keep her occupied while we waited to order. Another 10 minutes passed before they returned, and at that point we still had not met our server or even received water. I approached the host to let him know what was going on and explained that, with a small child, we were hoping someone could come by soon. He apologized and assured me someone would be right over. About five minutes later, a gentleman in a suit came to the table and asked if we wanted coffee or juice. I assumed he was simply helping with beverages, so I ordered both. At this point we were already 25 minutes into our visit without ever being greeted by a server or having our order taken. Meanwhile, our daughter was becoming restless, so I took her outside to pass some time. Before stepping out, I again stopped the same host and practically begged him to please send someone to my wife so we could place our order. Another five minutes passed, and from outside I could clearly see that no one had even acknowledged our table. At that point, my wife and I decided it would be best to leave.
After walking my wife and daughter out, I returned inside to express how disappointing the entire experience had been. What made the situation even more frustrating was that less than 30 seconds after we left the table, staff were already clearing it and removing the high chair. It was hard not to wonder how the team could be so quick to notice us leaving, yet never once come over to properly greet or serve us. I initially spoke with the host, who was polite and apologetic, but understandably busy so he asked if I wanted to speak with a manager. To be honest, I had simply wanted a pleasant start to Mother’s Day with my family... not a conversation with management.
I ultimately spoke with Marco, the same gentleman who had earlier offered coffee and juice and finally filled our water glasses roughly 25 minutes into the experience. Marco apologized and offered to take our order, which I appreciated, but by then it was simply too late. He offered to invite us back for a meal and drinks on the house to make up for the experience, but rather than taking my information directly, he told me to grab a business card from the front and reach out myself. Once again not a great experience.
This was genuinely the worst dining experience I have ever had, not just at a restaurant, but at any establishment, including fast food or concession stands. While I do not believe the poor service was intentional, the complete lack of attention and acknowledgment throughout the experience was so extreme that it unfortunately felt that way.
Thank you for taking the time to read this. I felt it was important to share this experience because what should have been a special Mother’s Day breakfast for my wife turned into an extremely disappointing and frustrating experience for our family. I hope this feedback is taken seriously.
Ben Reifinger