I want to start by saying our server, I believe Trent or Trenton, was fantastic. The food was great and the atmosphere was enjoyable. The only reason this review is not positive is entirely because of the hostess.
We had reservations for two on May 2nd for dinner. The restaurant had a line out the door, which is completely understandable on a busy night. I walked up and politely said, “reservation for two.” No greeting, no smile, no basic customer service skills whatsoever- just “booth or table?”
Trying to make things easier while the restaurant was clearly busy, I said, “Whatever is easiest for you all.” Apparently that response offended her, because she stared at me and replied, “Looks like we need to practice making decisions,” with the most smug, condescending expression imaginable, like she was disciplining two children instead of speaking to paying customers.
I was honestly shocked by how comfortable she was being blatantly rude for absolutely no reason. If answering a simple question with flexibility and kindness is somehow too difficult for her to handle, then maybe customer-facing hospitality is not the right fit. Her entire attitude screamed miserable, arrogant, and bothered that customers even walked through the door.
What’s worse is this is not the first rude interaction we’ve had with her, and while waiting I also watched her speak down to other guests the same way. So clearly this is just how she treats people. Honestly, she is lucky it was a date night and my fiancé was with me, because I am not the type of person to sit quietly while being spoken to that way for absolutely no reason.
A hostess is supposed to welcome people into the restaurant, not act like an irritated middle school vice principal on a power trip. It’s honestly embarrassing for your establishment because the rest of the staff did a wonderful job.
I am unsure of her name, but she is taller, likely in her 50s, with a pixie haircut slightly shaved in the back.