McDonald's

Reviews

• JM

  Jamie Meyers

  2 days ago
  3.0
  Not horrible I guess, but could work on the inside lobby and bathroombl clean up. Also ordering inside takes longer than drive through. This should not be the case.
• BB

  BB

  Sep 27, 2026
  1.0
  The morning team at the Brighton McDonald’s has demonstrated a level of consistently poor service that is genuinely impressive in the worst possible way. At this point, these are no longer occasional mistakes or isolated inconveniences; they are recurring failures that suggest a complete lack of attention to detail, operational accountability, and basic customer service. My orders are routinely incorrect, entire meals have been omitted, and drive-thru pickup orders have been refused because employees claim they “can’t find” my order. Somehow, the simplest parts of the ordering process seem to be an insurmountable challenge. And the sauces and syrups? Apparently, those are optional luxuries rather than items customers specifically order and pay for. What makes this experience particularly frustrating is the apparent indifference. There is little to no sense of urgency, professionalism, or willingness to resolve problems when they occur. The overall impression is that customer satisfaction is an afterthought and that the bare minimum is considered an acceptable standard of performance. I am not going to speculate about employees’ personal circumstances or make assumptions about substance use, but the lack of attentiveness and professionalism is concerning enough on its own. Customers should not have to repeatedly question whether their order has been assembled correctly, argue to receive an order they have already placed, or double-check every bag because they have no confidence in the staff handling it. Nobody expects a fast-food restaurant to deliver a luxury dining experience. However, accuracy, basic courtesy, and the ability to fulfill an order are not unreasonable expectations; they are the fundamental responsibilities of the job. If management is aware of these recurring issues, there needs to be a serious conversation about training, supervision, and accountability. If management is unaware, that raises an entirely different set of questions about how this location is being operated. I should not have to treat every morning visit like an exercise in damage control. I am paying for a service, not volunteering to supervise the preparation and fulfillment of my own order. This location desperately needs to reevaluate its morning operations, because the current standard of service is unacceptable.
• YY

  Yeff

  Sep 25, 2026
  2.0
  Everybody’s in a hurry in there all the time and here is my whatever $3.20 hot fudge sundae. I literally think you get more ice cream from a soft serve.
• JO

  Jenesa Ogaz

  Sep 20, 2026
  2.0
  This place consistently messes up my orders doesn’t give me my 15% off even when I use the app codes and then they take forever when doing a mobile order pickup you have to wait at the curb spot for 20 mins just for them to still get it wrong. They cop an attitude the second you ask for the sauce you pay .30 extra for . And get mad when you come back with proof they messed up your order. It’s annoying. I go there cause Prarie is worse but tbh McDonald’s over here in Brighton is trash compared to other locations in colorado
• LM

  Lizzle Mcnizzle

  Sep 1, 2026
  1.0
  The "Manager" is completely rude with ZERO customer service. I would never let this lady run my business. She will look right at you standing at the counter, and let you stand there for minutes on end without even acknowledging you are there. Extremely rude. 9/1/26 @ 9:21 am

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