Sonic Drive-In

Reviews

• EG

  Erinn Goddard

  5 days ago
  1.0
  Tried placing an order at one of the car stalls today. The guy who took my order said it'd be a second to get my total so I waited, didn't hear anything, and saw the button light had turned off. Tried pushing it again, same guy comes on and asks what I want, so I explain that I'd just placed an order and was waiting for a total. Line goes dead again. I tried pushing the button a couple more times and each time I hear a brief shuffle on the other end before it goes dead. So I go through the drive thru, tell the lady taking my order that I was in one of the car stalls and kept getting hung up on and she literally says, "Alright, what can I get you?" It's not like I was trying to make a big deal out of it and would think they'd wanna know if there was a unit having technical issues. I can't believe she couldn't just say SOMETHING like, "sorry about that" or "thanks for letting us know so we can look into it." This location is seeeriously lacking in very basic interpersonal/ customer service skills. I told her never mind, I'll go somewhere else!
• AC

  Anthony Caponera

  May 9, 2026
  1.0
  Worst sonic ever, portion sizes are ridiculous and basically non existent. Customer service is horrible. Go to literally any other sonic if you want better food and good customer service
• CH

  carolina herrera

  Apr 22, 2026
  1.0
  This Sonic Drive-In location has some of the worst customer service I’ve experienced. I placed a mobile order after 10pm and checked in through the app, which showed my order was received. There was no clear indication that it was drive-thru only, so I waited in a stall like normal. While I was sitting there for about 10 minutes, an employee literally saw me parked and still didn’t say anything. Meanwhile, another couple sitting outside got their food with no issue. Only after I pressed the button did someone finally tell me it was drive-thru only. By the time I got to the window, my slush was completely melted from sitting there the entire time. I politely asked if it could be remade, and the employee refused, saying it would be a “waste.” It’s literally a drink, not a full meal. Refusing to remake something that was ruined because of your own lack of communication is just poor customer service. Instead of fixing a simple issue, they chose to argue over something that would have taken seconds to resolve. If this is how customers are treated, I definitely won’t be coming back. Quit your job if you hate it so much.
• LM

  Leo Mitchell

  Apr 18, 2026
  4.0
  Onion Rings were garbage.
• JR

  Jeremy Robbins

  Apr 15, 2026
  1.0
  I saw that sonic has rewards and decided to start going more frequently but I will never visit this location again, I order the ultimate meat and cheese burrito and they gave me the tiniest burrito I've ever seen. I thought it was a jr burrito because of how small it was and when I let them know they said it is the right burrito. I won't be coming back here if the portion sizes are going to be miniscule and the prices are going to be high.