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Baskin-Robbins

3.7
(43 reviews)

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 5145 E Los Angeles Ave, Simi Valley, CA — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
5145 E Los Angeles Ave, Simi Valley, CA
93063, United States

Hours

Monday11:00 AM - 9:30 PM
Tuesday11:00 AM - 9:30 PM
Wednesday11:00 AM - 9:30 PM
Thursday11:00 AM - 9:30 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 10:00 PM

Menu

1 menu · 192 items

Explore offerings from Baskin-Robbins on 5145 E Los Angeles Ave in Simi Valley, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

192 items

Reviews

3.7
43 reviews
5 stars
23
4 stars
5
3 stars
5
2 stars
0
1 star
10
  • LG
    Liamsky geronimo
    Jan 17, 2026
    1.0
    Baskin robbins is our happy place to go me and my son always go here to have a date.. But just right now the girl who served us so very rude. We are patiently waiting for our turn because she’s serving the other customer she evenly served the guy seems same age of her she even compliment the guy about the guys age. But it’s not my point, she so rude she slam the icecream freezer door the scooper she even drop our order she’s not nice like the other crew. Maybe because we are asian that’s why she treat us like that or maybe because im carrying a plastic of ginger. I hope the manager can read this. After she served us we still eat there and sit for a few minutes. Customers came and she treat them well. Im just sad and feel humiliated. I feel so sorry for my son because its our happy place because we just living across the street. I hope they gave her a lesson. Some other crew there is so nice not like her
  • DG
    Derek Gottlieb
    Jun 5, 2024
    1.0
    They closed before their close time.
  • RM
    Ramon Munoz
    Jul 17, 2023
    1.0
    Horrible customer service at this location.
  • MR
    Marie Rojas
    Dec 13, 2018
    1.0
    I went into baskin robins off 5145 E Los Angeles Avenue Ste Simi valley ca 93063 on December 12 at 7:50 pm. I got a kid scoop of reeses cup ice cream in a cup, took a bite of it and it was disgusting. I get this ice cream all the time and I love it. It must have been a bad batch I don't know. So I went up to Justin your team lead/supervisor to let him know the icecream taste bad. Maybe expired or something and may I have a different icecream. I didn't ask for my money all I wanted was a different flavor becuase when I took a bite it tasted like it was bad icecream. Mind you I only took a bite so my cup was still full. And his response was "No" I was shocked! Then he said if u get another icecream i will charge you. I could not believe it!! Intold him the icecream is bad I'm not asking for my money or to keep the current one i just want to get a different flavor becuase it was bad. We end up arguing with eachother back and forth back and forth until finally I ask to speak to a manger...then he says in a rude way "oh I am the manager" so then I said I wanna speak to the person that is in charge of you and he straight told me NO AND THAT I CANNOT HAVE HIS NAME. So I told him I'm contacting corporate about this terrible altercation and he responded with "Fine then go ahead I dont care" I was extremely shocked that he was made a "Shift leader" Justin was so rude to me and I'm shocked that he spoke to me the way he did over bad icecream. I should have just got my money back. Then he throws away my icecream which I wanted to include in this email to show I never even ate it because it was bad. I've never ever had such a bad experience with baskin robins. It's our family icecream shop right down the street from our home. Anyways I also had a friend with me that ended up becoming part of the conversation trying to explain to justin and try to get him to understand what we were saying but he was so rude and continued talking over us. Moving forward right when my friend finished her icecream I called his name and he came up just getting off the phone with his "manager" and said fine I will give a kid scoop of icecream becuase my manger said so ....then he goes on to say condisending things about his manger and how petty his manger is and throws complaints about his manger to take away my experience with him. As in "let's blame it on the manger for his behavior" I'm totally shocked. I wonder what kind of manager runs this store and I wonder how justin became a shift leader. In so bothered by this terrible customer service that I'm literally contacting corporate for the first time. Something needs to be done here. In not satisfied, disappointed, and shocked by this altercation over a "kid scoop of icecream that tasted bad" or expired or frost bite. I would appreciate a solution to my horrible experience

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

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