Dairy Queen (Treat)

Reviews

• RH

  Ro Haines

  May 2, 2026
  1.0
  Discriminates against people with Celiac's! In 2026, how does ANYONE working in the food industry not know what Celiac's is? According to Dairy Queen's OWN website, they have a number of bars that are gluten free and not cross contaminated. Their own website says you just have to be sure to get the individually plastic wrapped ones. I called this location (double checked that it was Golf Links near Prudence) around 3:45p on 5/2/26, and asked if they had them. The girl who answered the phone was hard to understand, speaking fast and not clearly, and demonstrated that she had NO idea what I was talking about, but at least she tried to offer something. The smart customer service thing she did when I explained more and asked more was to say "let me get my manager". She put me on hold for a bit, came back on the line herself and said yes they did have the gluten free ones. Cut to about 6:45pm, we pulled up, waited a long time for how few cars were in line, ordered our treats (from another employee who didn't speak clearly and talked really fast), and when we finally got to the window, we paid and the little guy handed me my bar---opened and placed in a paper bag. I explained that I needed the sealed one: he said they didn't have that. I explained I had Celiac's and could not eat the opened one. He was confused. He also apparently had no idea what Celiac's is, left the window, came back and asked if I wanted to exchange it for a different bar. I asked if the different ones were individually wrapped and he said no--AFTER I already told him I had to have the wrapped ones. Distressed, because we went there on purpose based on what we were told earlier, I explained that I'd called ahead of time. He asked if I had the right location and I told him yes. Since there was nothing I could eat because this location apparently doesn't bother getting the hygenically sealed versions of the bars (and...eww, who wants to buy and eat opened food? Why would they even be offered like that? They're BARS like you'd buy in a package at the grocery store!), I told him to put it back on our card. At first he said he couldn't, and then said he could and he did. I was disappointed but my family was fully upset because I often get left out of anything not made at home due to the lack of cleanliness in places that can't manage to keep an area of their prep space free of cross contaminants, and after a grief-filled day that started with the death of a loved one, we were going to have this experience together as a family. I would have just let it go and posted to the gf sites that that Dairy Queen was off the safe list, but the parting shot from the kid was so rude and unprofessional, the first thing I did when we got home was to write this review. In a what seemed to be a delayed response to my earlier comment about calling beforehand, the kid shot off with a terse "you didn't talk to me, so..." and shut the window. As if we needed more nastiness in a day that had already been truly miserable. As if we weren't trying to do something together to find some normalcy, assuage our grief, and pick up our battered spirits. We got that snark instead. We and all the rest of our family will never go back to that DQ, we're ALL posting a warning about it to every gf app and website in the country, and sending a copy of this to the corporation that owns the name this franchisee is using. Just absolutely awful, and ruined an outing that was supposed to help us feel a little less miserable. I understand that good customer service has become an endangered animal, but it seems to already be extinct here.
• AB

  Adrian B

  Apr 10, 2026
  2.0
  Overfilled my cup messing up my car and counters.. thanks
• DR

  DoveLyn Reid

  Mar 25, 2026
  1.0
  Does this location not follow the other location prices? I just got charged $15 for a medium milkshake and a small Blizzard. that's $4 over any other Dairy Queen. that's unbelievable. Not returning to this Dairy Queen.
• KM

  Kirby Muratore

  Mar 20, 2026
  2.0
  Kid at the window talked over me the whole time I was ordering, and when I mentioned he got the second item on my order wrong he spoke over me again and said “no thats what i said.” With a terrible attitude. Why ask to be hired somewhere if you're gonna be miserable while working there. Blizzards were really good tho
• GN

  Grace Norris

  Mar 3, 2026
  1.0
  Says it’s open but it’s closed? It’s 3pm on a Tuesday.