Chipotle Mexican Grill

Reviews

• JB

  Jen Bennett

  Aug 18, 2026
  1.0
  I got a bowl with rice, carnitas, corn, cheese, sour cream and lettuce. The bowl was inedible. It was DRENCHED in oil and I tasted nothing but oil. Also, there were white things floating in my drink. I took about 3 bites and got a stomach ache immediately. I contacted chipotle customer service and they did nothing. I love spending almost $20 on an inedible lunch on my 30 minute lunch break. Thanks for the stomach ache chipotle. Insanely disappointed.
• MR

  Monique Ramirez

  Aug 18, 2026
  5.0
  Cruze deserves a 5-star rating! Despite the other workers being preoccupied with their phones in the back, Cruze diligently worked on our large order all by himself. His exceptional customer service ensured our complete satisfaction. Cruze maintained a positive attitude throughout the process, never showing any signs of frustration or annoyance, even when his coworkers were not helpful. It’s all about team work but tonight Cruze held the fort down on his own. Thank you Cruze keep up the good work!
• TP

  Tejas Puranik

  Aug 17, 2026
  1.0
  Terrible customer service experience at this Chipotle. I asked for four tortillas to be cooked a little extra. The employee apparently didn’t understand what I meant and started wrapping them while they were still undercooked. When I politely asked if she could cook them a little more, she responded, “Can you give me a sec?” with a very dismissive and disrespectful attitude. I said sure, but she still continued wrapping the tortillas without actually understanding what I was asking for. If you don’t understand a customer’s request, there is nothing wrong with simply saying, “I’m sorry, can you please repeat that?” Instead, I was given attitude and made to feel like asking for something simple was an inconvenience. What made the experience even worse was hearing her tell another employee, “I’m not doing their bowl.” The other employee then had to take over my order and made a sarcastic comment along the lines of, “He wants a burnt tortilla, do it more or else he’ll complain.” That was completely unnecessary and unprofessional. Asking for your order to be made the way you requested is not complaining. The facial expressions, comments between employees, and overall attitude made me feel extremely uncomfortable and unwelcome. Some of the behavior even came across to me as discriminatory. Customer service should never involve mocking customers or making comments about them in front of them. I rarely leave reviews like this, but this was honestly one of the most disrespectful Chipotle experiences I’ve had. Management seriously needs to address how customers are being treated at this location.
• SH

  Selina Hardin

  Aug 4, 2026
  2.0
  I asked about free chips in guacamole that should have been added to my order. And the young man at the front counter, picked up a bag of chips and threw it on the counter to me, not professional at all, to say the least.
• LK

  leah kirk

  Jul 26, 2026
  1.0
  We walked in, and all the workers were talking. One was wiping the counter for at least a few mins no one even acknowledged us. The girl that took my daughter's order barely spoke, and when she did it was a whisper. The entire restaurant that we could see was filthy. Food and trash everywhere. Out of the more than 20 tables there was only 2 that were clean. There were at least 4 employees, it wasn't very busy and besides the one girl that took my daughter's no one even attempted to clean. It looked like they had a good fight in the kitchen and dining area.