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McDonald's

1.5
(749 reviews)

Business Details

23512 N 163rd Ave, Surprise, AZ
85387, United States
(623) 696-7883
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
23512 N 163rd Ave, Surprise, AZ
85387, United States

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 12:00 AM
Wednesday5:00 AM - 12:00 AM
Thursday5:00 AM - 12:00 AM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 12:00 AM

Reviews

1.5
749 reviews
5 stars
75
4 stars
14
3 stars
17
2 stars
27
1 star
616
  • CS
    Craig Scartozzi
    Sep 24, 2026
    1.0
    I'd give it no stars if possible, it's so screwed up every single time. been there today sat in the drive thru for 2 minutes....nothing....go into the other lane, someone says they're doing a system reboot they'll be down for 15 to 30 minutes but they weren't going to say anything they were just going to wait till I left! I had five cars behind me it's either that or they never have any soda pop they always say they're broken, I don't get this place it needs to be shut down!!!!
  • JR
    Joshua Richardson
    Sep 23, 2026
    1.0
    I usually don’t write bad reviews but i had a bad experience a this McDonalds’s. We go in to get my son a happy meal so get can get the SpongeBob x One piece toy. After ordering, we wait 10 minutes, 20 minutes 30 minutes. While seeing the employees in the kitchen doing nothing on their phone. 30 minutes after we placed our order we see it on the counter in the back (you can see the kitchen from the counter) we just see our meal sitting there for 10 whole minutes. We placed our order 40 minutes ago by now and they finally grab our food sitting on the counter and give it to us. Not to mention the food was cold (which is kinda obvious since it was made 15 minutes ago) and the fries had no salt and we didn’t get our sauces.
  • DK
    Douglas Klauck
    Sep 23, 2026
    1.0
    The kiosks are constantly out of order. The cash option has never worked at this location. They have now been open over a year. All tables were dirty with number tents being left from the previous customers. Restaurant was empty when I was there.
  • DB
    Dad Bod Beardy
    Sep 20, 2026
    1.0
    This is the absolute worst McDonald's I've ever gone to. The slowest drive-through out of any fast food chain that I've ever been to is this location. I was in line for over 30 minutes in the drive-through. Never ever will I come here again Update: got home and realized they forgot my happy meal, and the food tasted horrible and was overly cooked and dry/cold
  • LE
    Laurie Exby-Stolley
    Sep 19, 2026
    1.0
    Cold hamburger and fries, a sponge for bun, bizarre tasting Coke, and a snotty little rip at the counter was what I encountered when I had a complaint. She argued about how the Coke tasted fine. I've drank enough McDonald's Coke to know if somethings off. Lose the condescending attitude, listen, and apologize for the mistake, don't argue, oh and be pleasant.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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