McDonald's

Reviews

• JM

  Justin Michael

  1 day ago
  1.0
  I would give it zero Stars. I ordered on the app at my home in Chandler. I have always done this. Never had any issues. I asked for a Oreo McFlurry and I got an m&m McFlurry. I asked for no onions on my Big Mac. When opening the Big Mac. There was onions on it. But get this. No lettuce. Maybe 10 or 12 pieces. Then the Patty that should be on the top was on the bottom. So it was a bun to a bun. I should have saved photos. But even with the onions on it. With the amount of lettuce and sauce. It's ridiculous. Couldn't eat it. Food allergy. The French fries seem to be dipped in oil too much and the oil taste as if it hasn't been changed. Got a refund for $9. When it cost $25 to have delivered. Ridiculous. By far worse definitely need to contact corporate. We all know how it's ran. McDonald's. Watch the documentary on Netflix. They are not keeping up to McDonald's standards
• MB

  Maverick Boffman

  May 8, 2026
  1.0
  This is the most incompetent group of employees I have ever seen in my life the only reason I go here is the convenience as it’s the closest to my house however they have screwed up at least two things often times more every time I have gone in or ordered on top of the fact that they employees can’t even count exact change when handed to them I have never seen such a poorly run or lack of competence from a group of people McDonalds already has a low expectation for quality and some how they fail to even get close to those expectations
• RC

  Rickey Cole

  May 3, 2026
  1.0
  The McDonald's which is located at 163rd Ave and Pat Tillman in the Asante Shopping center near Fry's supermarket in Surprise Arizona is the worst dining experience I have ever experienced at a McDonald's and Ive been going to McDonald's for over 40 years on occasion. McDonald's new concept of ordering on a screen in the lobby rather than ordering from a human being at a register has to be the worst idea ever thought of in fast food. McDonald's corporate needs to realize that the human element of ordering you food and the interaction is necessary. your customers are not robots and shouldn't be forced to use a giant screen. This McDonald's like others in the last few year is the new concept where there is no display behind the register to see before ordering your food. The new McDonald's like this one built in the last year requires or wants every customer to order through the screens in the lobby not at the register. My experience was horrible I had to wait for 15 minutes in order to get (the Manager) to. acknowledge and to make eye contact so he knew there was 5 other customers in line waiting to either order, or to fix what the crew screwed up. I had to step behind their counter behind the register in order to tell the manager Ive been waiting for 15 minutes. The pathetic part is that you can see all the workers and they can see you but they refuse to engage the customers at the register and continue to work on the drive through orders instead. They will not make eye contact to acknowledge you. After my order was placed I waited another 15 minuted to get my order and it was screwed up as usual, (this is the new normal at this location in my last 5-6 times going here in the past few months), I didn't say anything because I didn't want to wait to eat and my food get cold while waiting. During my time waiting the four or five other customers had to step behind the counter in order to get the managers attention in order for the manager to fix the orders that they screwed up. Other people were entering into the lobby from the parking lot to dine in and since there were at least 7-8 new people in the lobby the conversation turns into how bad the service is at this location and how they cannot get you order correct. Simple thing like putting napkins with your order, or I order my drink my beverage with no ice but they put ice in the drink. Simple communication gets lost from ordering to getting your food. There is no place to get your napkins from or to get your own drink either, you have to engage the staff but they refuse to wait on you unless you go behind the register, pretty sad in my opinion. this happened on May 2nd 2026. On several other occasions before I always tell the person that finally takes my order that I want it on a tray, not in a bag, because Im dining in. Ten minutes later they call my number an its in a bag. I tell them I want it on a tray so they place the bag on a tray. I then have to repeat myself , usually the same person who took my order that I wanted it on a tray because Im dining in and then they take the food out of the bag and put it on a tray. This location is fairly new in the last year. The staff consistently get things wrong, its the new way Mcdonald has tried or chosen to meet their customers needs.The staff at this location will completely ignore customers at the register. This is ridiculous and they consistency mess up nearly everyones order and the manager is incompetent because he is part of the problem and allows it to happen and will keep people at the register waiting for long periods of time. Corporate McDonald's if you are listening fix these problem, staff your restaurants with enough people and competent managers. Get rid of, or give people the option to order at the register, don't force your customer base to order only by large screens. I will make a telephone call to corporate McDonald to let them know what is happening. When I pay for something I want exactly what I paid for and nothing less.
• CW

  Christy Watson

  May 3, 2026
  1.0
  Not every one wants to go no human contact. You cannot force us all to use app or kiosk. It didnt seem like there was enough crew on, no one came out to the front to take our order after 10 mins we walked back TOWARDS the kitchen to get assistance. There was an issue with another customer with their order and they waited over 15 mins to get it fixed. I walked towards the kitchen again to get assistance because 1, it was for a kid, 2 it was after 10pm, and 3 No one is watching for the front customers. I was advised to get back out to the seating area. You are NOT meeting the basic bare minimum of customer service. You are prioritizing for the small 1% that "want" no contact. This entire store needs new crew and management needs to re evaluate what customer service in the service industry really is.
• SS

  Stevie

  May 2, 2026
  1.0
  I've had multiple issues with this McDonald's and I've given it multiple chances. Today I ordered 3 McDoubles and when I got home each one only had one patty in it. So they charged me for McDoubles but only gave me cheeseburgers. They even wrapped it in the white wrapping that's a mcdouble, and not the yellow for the cheeseburger. So whoever was putting this order together wasn't paying attention. The previous time I went to McDonald's, there was nobody in the drive-thru and I still had to wait 10 minutes for my food, I had ordered two 20-piece nuggets and when I finally received the food they had given me two 10-piece nuggets and didn't even put sauce in the bag. Another time when I ordered from them prior to this, I got home and there were missing items. I ordered double cheeseburgers with no onions, and they put extra onions on it. It's just a mess. With the wait times, the lack of customer service, and they can never get the order correct. I'm never going back to this McDonald's again.