McDonald's

Reviews

• KM

  Kaylee Meier

  2 days ago
  1.0
  Placed a mobile order while there was only one car in line in front of me - ordered a single value deal meal. Myself and the car ahead of me waited 24 minutes at the window while cars piled up behind us, our double cheeseburger only had one patty and the nuggets were stale and cold. Super bummed as it should’ve been a very quick visit.
• BJ

  Brittany Jimenez

  2 days ago
  1.0
  I was very disappointed with my experience. The wait for the food was much longer than expected and there was little communication or acknowledgment of the delay. On top of that the staff came across as rude and unhelpful which made the experience even more frustrating. Good customer service can make a big difference but unfortunately that wasn't the case here. I hope the management addresses both the long wait times and the way customers are treated.
• TS

  Taler Simpson

  3 days ago
  1.0
  I’ve been here multiple times attempting to give them benefit of the doubt. First experience: dined in, took over 30 mins for food after we had to ask what the status was. I attempted to use the bathroom, but the sink was broken. I stood at the counter for almost 10 minutes waiting for someone to come so I could just ask for napkins as I was standing there with soap all over my hands. The manager finally came to the front and said “yes?” Like I was the inconvenience. After getting our food, we ended up with food poisoning. Second experience: drive thru - extremely long wait time just for 6 nuggets, fries and a frappe. Got to the pick up window, the lady asked what I had, left, and came back to say another car had taken the frappe and she had to remake it and asked us to pull forward. Lack of consistency, extremely long wait times, lack of staff, lack of professionalism.
• MK

  Mike Kallo

  4 days ago
  1.0
  I keep trying to give this location a second chance with how close it is, but its just not worth it. I can drive to the Grand location or Bell and the 303 and get my food home faster than here. After ordering and paying I waited near the counter for over 30min, before finally deciding to cancel my order and go somewhere else. The first person said she didn't know how to cancel the order so she got a manager, that manger apologized that they weren't familiar with this location's system and also didn't know how to cancel the order, a second manager walked over and between the two of them they eventually figured out how to cancel and refund my order. What was crazy though was there was no one else in the lobby and the drive thru was pretty slow. I only ordered 2 burgers and a happy meal. There were a ton of staff working so I don't understand why ordering anything from this particular location can never be served in less than 30min. I understand this is a hard job so I don't like to post negative reviews like this but with how often this happens here, people need to be warned about this location and avoid it.
• HP

  Holi Ploeger

  Jun 28, 2026
  1.0
  I am writing to share a very disappointing experience my family had at your restaurant after church. My husband and I have four young children, and our two oldest were excited to have McDonald’s for dinner. We placed our order in the drive-thru and paid approximately $20. When we reached the second window, we were initially handed the wrong order. After explaining that we had ordered three Double Cheeseburger Meals and two Hot ’N Spicy sandwiches, we were given the correct drinks and instructed to pull forward. We then waited at the next window for over 30 minutes. During that time, an employee apologized for the wait and told us we would receive a full refund because of the delay. My husband handed her our debit card, and she returned it along with two refund receipts, assuring us we would still receive our food. A short time later, another employee, who identified herself as Jessica, came to the window and aggressively told us that we had not paid for our order. We explained that we had paid, that the charge was showing on our bank account, and that we had simply paid the amount we were told at the first window. She insisted the order total was actually $28 and refused to give us our food. By this point, our four children had been sitting in the drive-thru for over half an hour. They were hungry, tired, and crying in the back seat. We repeatedly explained that we simply wanted the meal we had ordered. Instead of trying to resolve the issue, Jessica closed the drive-thru window on us. My husband then went inside the restaurant. Another employee was surprised that we were still waiting for our food. After another 10 minutes, he finally received our order. When he attempted to clarify the refund situation, Jessica told him that if we wanted a refund, we would have to return the food, despite another employee already processing what we were told was a full refund due to the excessive wait. While inside, my husband also observed several other customers dealing with incorrect orders, suggesting we were not the only ones experiencing problems. We understand mistakes happen, especially during busy times. However, the lack of communication, conflicting information, excessive wait time, and especially the manager’s attitude and unwillingness to resolve the issue professionally made this an extremely disappointing experience.