Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
I went there yesterday around 3 o’clock between three and four The Girl in the front counter was very rude. Food took very long. I asked her what is the food taking long she tells me they’re making bacon eating chicken nuggets at the station where the food comes out and then I told her well bacon doesn’t take that long to make. I used to work for McDonald’s for years. I know how long it takes. It shouldn’t take that long. They weren’t busy then when I get my food horrible if I can put a picture on here, I would disgusting then she gives me cold fries and I told her can I get some fresh fries she said they are fresh. I told her to touch these fries and see if they’re fresh. Then she rose her eyes get an attitude. then when I get my food horrible if I can put a picture on here, I would disgusting then she gives me cold fries and I told her can I get some fresh fries she said they are fresh. I told her to touch these fries and see if they’re fresh. Then she rose her eyes get an attitude because she gave me cold fries then The Girl, who’s cooking the food in the back has a hoodie on hair all messed up no manager in sight. I’ll tell you what I was a peoples manager for years. Those two girls will not be employed any longer eating chicken nuggets at the front of the store by the food having a hoodie on while you’re cooking people’s food is crazy work. Customer should not get treated rudely because you decided to give them cold fries, rolling your eyes and huffing and puffing. I would like management to reach out to me and I can show you what they gave me.
AP
Alexander Perez
Apr 12, 2026
1.0
Always slow service, employees not very motivated...they never offer the full menu because they're always short on some ingredient or machine to prepare it
JR
John Richardson
Mar 23, 2026
2.0
McDonalds has become crazy expensive...to the point prices are ridiculous. Would not recommend.
JL
John HobbyVets, LLC
Mar 10, 2026
5.0
Great morning crew!
JM
Jeremy Moya
Jan 1, 2026
4.0
Everything was fine, except they put very little mayo on my chicken sandwich when I asked and paid for extra. I believe it had even less then what they originally put on it. Are they doing this on purpose?
What are the general operating hours for McDonald's Surprise location?
McDonald's Surprise location is open daily from 5:00 AM to 11:00 PM.
When can I use the drive-through service at McDonald's in Surprise?
The drive-through is available daily from 5:00 AM to 11:00 PM at this McDonald's.
What are the delivery hours for McDonald's at 14111 N Prasada Gateway Ave?
Delivery is available every day from 6:30 AM to 9:30 PM at this McDonald's location.
How can I order McDonald's for delivery or pickup online?
You can place orders online through McDonald's delivery site at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on Apple App Store and Google Play.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's Surprise location provide WiFi and other services?
Yes, services include WiFi, Gift Cards, McDelivery, Mobile Offers, and Mobile Ordering.
Is this McDonald's location wheelchair accessible?
Yes, this McDonald's has wheelchair accessible entrance, seating, and restrooms.
What nearby restaurants are close to McDonald's at 14111 N Prasada Gateway Ave?
Nearby restaurants include Chipotle Mexican Grill, Panda Express, Burger King, and Mesquite Fresh Street Mex, providing alternatives for different dining preferences.
Are there any nearby medical facilities close to this McDonald's?
Yes, MedPost Urgent Care of Surprise and HonorHealth FastMed Urgent Care are nearby for your medical needs.
How can nearby stores like Walmart Supercenter and Walmart Pharmacy complement my visit to McDonald's?
You can conveniently shop for groceries or fill prescriptions at Walmart Supercenter Surprise and Walmart Pharmacy located near McDonald's, making it easy to combine errands with your meal.
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