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McDonald's

3.4
(2,128 reviews)

Business Details

15525 W Greenway Rd, Surprise, AZ
85379, United States
(623) 214-5599
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15525 W Greenway Rd, Surprise, AZ
85379, United States

Hours

Monday4:00 AM - 1:00 AM
Tuesday4:00 AM - 1:00 AM
Wednesday4:00 AM - 1:00 AM
Thursday4:00 AM - 1:00 AM
Friday4:00 AM - 2:00 AM
Saturday4:00 AM - 2:00 AM
Sunday4:00 AM - 1:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 15525 W Greenway Rd in Surprise, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,128 reviews
5 stars
736
4 stars
411
3 stars
335
2 stars
189
1 star
457
  • JC
    Jay Clouser
    Oct 29, 2026
    1.0
    They give you a time limit. You got 30 minutes and you have to leave the store. Their bathrooms are locked. And you can never get help from a human being. Then, when I tried to, they told me to use the kiosk, I told them I'll go to Burger King. This place is horrible.
  • EE
    Eric
    Oct 23, 2026
    1.0
    Food was actually good but waiting 35 minutes for food without anyone to help is ridiculous! Everyone else there kept talking and saying how this is the worst McDonald's. I have to agree. I won't ever go back, soley based on the poor customer service. I thought waiting 10 minutes was really bad but waiting 35 minutes for two hot n spicy chicken sandwiches and a double cheeseburger is unexcusable. Not to mention that my two large lemonades I paid for were mediums. When confronting staff, the shift manager had the gall to say "that's just how the specialty drinks come". I said there is supposed to be a McDonald's game piece on a large cup and it should be 32oz and she said, "if you look here it says medium on the cup but next to it is large for coffee drinks and we actually use that as the large for specialty drinks". Then I pointed out that under medium it says specialty, to which the reply was "that's just how it is". So I overpaid for drinks I didn't get and waited a ridiculous amount of time for my food. It shouldn't be this hard. Definitely lost a customer and I am telling everyone on all socials and in person to stay away. Pictured I have the receipt for my first order for my kids which thankfully only took a long 10min before waiting for my order. Kids have to eat first!
  • DG
    Daniel’s Guide
    Oct 22, 2026
    4.0
    Keep in mind I’m rating the food at this location in comparison to the food at other McDonald’s locations. Same goes with service and atmosphere. Food here is always hot and as good as McDonald’s can be. The service is hard to rate. The women I’ve dealt with there have all been great, smiling, etc. But there is 1 (maybe 2?) younger guys who literally make you feel weird when ordering because they sound like Eeyore while taking your order. Not saying I could smile and do what they do, I’m simply saying it’s uncomfortable as a customer.
  • AM
    April Martinez
    Oct 20, 2026
    1.0
    The staff was not in a good mood today. First person to take your money smile your not paying for our food and picking up food from other window was a happy camper either. Bad vibes all around. To top it off they didn't get my food right and I was not going to drive back. Come on people let's get it together and come to work with positive vibes. Now who is giving me my money back pay for something I didn't get
  • SC
    Steven Corson
    Oct 17, 2026
    1.0
    We ordered at the drive thru, told to park and wait. We waited 20 minutes and nobody delivered. I went inside, talked to two employees about not getting our food. I waited approximately 25 more minutes inside the lobby, and nothing. Finally did get the order. Very poor service and management. Other customers had the same experience.

Frequently Asked Questions About McDonald's

What are the general opening hours for this McDonald's location?

This McDonald's location is open Monday through Sunday from 4:00 AM to 1:00 AM, with extended hours until 2:00 AM on Fridays and Saturdays.

Does this McDonald's offer drive-thru service and what are the hours?

Yes, the drive-thru is available daily from 4:00 AM to 1:00 AM, extending to 2:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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