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McDonald's

3.2
(2,520 reviews)

Business Details

13933 N Litchfield Rd, Surprise, AZ
85374, United States
(623) 544-9535
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13933 N Litchfield Rd, Surprise, AZ
85374, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 13933 N Litchfield Rd in Surprise, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
2,520 reviews
5 stars
817
4 stars
398
3 stars
365
2 stars
237
1 star
703
  • KV
    Krysbel Vega
    4 days ago
    1.0
    Pedí mi orden por aplicación, faltaba comida y traté de hablarlo con el personal y nadie daba una respuesta, me colgaron la llamada tres veces y el manager nunca habló. Pésimo servicio con este lugar
  • JR
    Jonathon Rodriguez
    4 days ago
    1.0
    Long story short, they gave my food to the wrong food courier. When the courier assigned to me asked if they could remake the food, they refused and said we aren't allowed to ask that of them. Complete and utter lack of responsibility from the night staff. All they said to my courier after that was, "Just cancel it". What a way to handle a situation.
  • NV
    Nichole Velasco
    Oct 29, 2026
    1.0
    My fries were cold. I didn’t order a quarter pounder with cheese. I ordered a big Mac the quality calling the phone back and speaking to Rosie was rude. I know she hung up the phone on me. I called her twice because she should have never hung up on me the first time when I was trying to explain to her the process the customer is always right. I’m paying $50 for food to be cold and to have rude service. This is truly no acceptable service at all. Truly disappointing!
  • EC
    Elizabeth Cacciatore
    Oct 27, 2026
    1.0
    ⭐ 1 Star — Years of Incorrect Orders, and Tonight Was the Final Straw I’ve been a customer at this McDonald’s location on Litchfield Road for years, and I can confidently say that approximately 7 out of 10 visits result in something being incorrect with my order. Normally, I overlook the mistakes because I understand that restaurants get busy, employees are human, and mistakes happen. However, tonight’s experience was completely unacceptable. After working a ten-hour day, taking my child to appointments, and dealing with traffic, I ordered dinner through the McDonald’s app. Nearly our entire order was incorrect, with the exception of my son’s Happy Meal. When I called the restaurant, I was initially told that all they could do was write my name and the incorrect items down by the register so that I could receive replacement food during a future visit. When I requested to speak with another manager, I was told I needed to physically return to the restaurant with my payment card to receive a refund. I explained that I had ordered and paid through the app, which specifically directed me to contact the restaurant for assistance. Rather than receiving a straightforward explanation or an apology, I was repeatedly given conflicting information. I was told I needed to handle the refund through the app, despite explaining multiple times that the app directed me to the restaurant. The interaction became particularly unprofessional when the manager suggested that my complaint was “just about money” and sarcastically asked whether I expected her to drive to my house to give me cash. No. I expected basic customer service, accountability, and a respectful explanation of how to resolve an incorrect order. I understand that individual restaurants may have limitations when processing digital refunds. All that was necessary was a simple apology, an explanation of those limitations, and the appropriate customer service phone number. Instead, I had to repeatedly ask questions and escalate the conversation before finally receiving that information. I grew up with a parent who has spent decades in restaurant management, including district and area management for multiple major fast-food chains. I understand how restaurant operations, customer complaints, and management responsibilities work. I don’t expect perfection, but I do expect professionalism, especially from someone in a leadership position. After years of giving this location the benefit of the doubt, I’m done. I would rather drive farther to another McDonald’s or visit the location inside Walmart than continue spending my money somewhere that consistently gets orders wrong and then treats customers disrespectfully when they ask for assistance. Mistakes happen. How management responds to those mistakes is what determines whether customers return. Tonight made that decision very easy for me.
  • EP
    Eric Pinson
    Oct 17, 2026
    2.0
    Attention to the general manager. The name I was given was Josue. You have a manager on duty " Ellie" that is pointing and making fun of customers. I would like a response to speak about this. This is not how customer service works. My email is attached to my review. I look forward to hearing from you.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day, with some slight variations in delivery and drive-thru service hours.

When is the drive-thru open at this McDonald's?

The drive-thru operates 24/7, open from midnight to 11:59 PM every day of the week.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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