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Brand Certified

Chipotle Mexican Grill

3.4
(640 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
16810 W Waddell Rd, Surprise, AZ
85388, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM
7/4/202610:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 16810 W Waddell Rd in Surprise, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.4
640 reviews
5 stars
286
4 stars
84
3 stars
48
2 stars
43
1 star
179
  • KK
    Kris
    Jun 27, 2026
    1.0
    Visited this afternoon around 2pm and was very disappointed with the service. The server(not being racist or condescending just so management can point him out, he has a darker skin tone) he was unpleasantly rude, disrespectful, unprofessional and appeared to have poor hygiene practices playing around with the food he was serving customers. I observed him touching food with his bare hands without changing gloves, which was concerning. Overall, the experience did not meet basic standards of customer service or food handling, and I would not recommend it based on my visit.
  • MC
    Miguel Cabezola
    Jun 7, 2026
    2.0
    Worst experience at a Chipotle! The whole crew was rude and had zero customer service skills. Only reason for the second star was because the food is always consistent.
  • BN
    Brenna Nungaray
    Jun 5, 2026
    1.0
    Unfortunately, we had a very disappointing experience at this Chipotle. The employee who checked us out, I believe his name was Gavyn, was rude and seemed annoyed throughout our interaction. When we decided to add a drink before paying, he rolled his eyes and let out an exaggerated sigh as if we were inconveniencing him. After we paid, we were waiting for a side of sauce that another employee had already informed him we were expecting. When the sauce came out, we said, “That’s for us,” and he responded rudely, “That sauce is for you.” We replied, “Yes,” and he then asked, “Are you sure?” in a condescending tone. The other employee had to step in and tell him, “Yeah, I just told you it’s for them.” The other employee was very kind and helpful, but Gavyn’s attitude made the entire experience uncomfortable. We understand everyone has bad days, but rolling your eyes, sighing at customers, and speaking to them disrespectfully is not acceptable customer service. We won’t be returning to this location anytime soon.
  • AP
    Abigail Peralta
    May 31, 2026
    1.0
    ugly attitude got my bowl made wrong and were acting like if I made it wrong and just had the worst customer service. Some young lady with tattoos was the one with the ugly attitude told me to leave without even handing me my food
  • RM
    Rob Maldonado
    May 30, 2026
    1.0
    Closes at 11:00 p.m., I showed up at 10:55 to a locked door and somebody cleaning the lobby who doesn’t acknowledge me and just keeps cleaning like they aren’t supposed to be open…

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 16810 W Waddell Rd offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours for Chipotle Mexican Grill at 16810 W Waddell Rd?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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