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Chick-fil-A

3.4
(766 reviews)

Business Details

16525 W Waddell Rd, Surprise, AZ
85388, United States
(623) 250-7120

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast Restaurant
Welcome to your Surprise Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Chick-fil-A
16525 W Waddell Rd, Surprise, AZ
85388, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
9/7/20266:30 AM - 10:00 PM
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 16525 W Waddell Rd in Surprise, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

3.4
766 reviews
5 stars
378
4 stars
75
3 stars
35
2 stars
64
1 star
214
  • VR
    Variel Robles
    4 days ago
    1.0
    Worst Chick-fil-A in the USA I’ve traveled all over the United States, and whenever I want something quick and reliable, Chick-fil-A is usually my #1 choice. Unfortunately, this location was by far the worst experience I’ve ever had. The biggest issues were accuracy and speed. I waited approximately 20 minutes in curbside and eventually had to go inside and ask about my food. When I requested a refund, the two managers at the front showed no sense of urgency, offered no apology, and did not make any real effort to resolve the situation. This is not the level of customer service I expect from Chick-fil-A. I strongly recommend that Chick-fil-A leadership review this location and take a closer look at what is happening here. Customers deserve accurate orders, reasonable wait times, and, most importantly, managers who take ownership when something goes wrong. I’m sharing this review so other customers can have an accurate understanding of the experience they may receive at this restaurant.
  • DD
    Dominic D'Ambrosio
    Aug 23, 2026
    4.0
    Check your bag at the drive thru. More often than not something is missing.
  • AR
    Alex R
    Aug 18, 2026
    1.0
    This is one of the most rudest Chick-fil-A’s ever been to whoever is training these employees managers directors need to get their lazy butt off the chair and actually train because I’ve been to other Chick-fil-A stores I’ve seen directors store managers outside hustling with employees here. I didn’t even see nothing. Also, the food was cold. Fries were ugly. No wonder this place has a 3 star
  • JB
    Josh B.
    Aug 5, 2026
    1.0
    This store REFUSES to answer their phones. It's like they trained the employees to not answer them. Their Doordash ordering is down and I'm just trying to let them know, but I guess they'd rather lose out on revenue.
  • SA
    Saje Arie
    Aug 5, 2026
    1.0
    I’ve always been a loyal Chick-fil-A customer. This isn’t my usual location, but it’s one my friend and I have stopped at before. Today, when we arrived, a team member took our order. We told him we would be paying with cash, and he said another coworker would come help us and asked us to wait where we were. While we were waiting, the fans and wind were blowing water into my car, so I moved forward slightly to keep the inside of my car from getting wet. A team member named Braylyn (I believe that was her name—she had blonde hair and appeared to be wearing a shift lead shirt) seemed to have an issue with us moving. She repeatedly made faces at me through my mirror, so I moved up a little more, and she did it again. When she finally came over, she raised her hand in a way that immediately felt rude. I asked if everything was alright, and instead of explaining the situation professionally, she continued to give us attitude and made us feel unwelcome. I explained that I had only moved because the wind and water were getting into my car, but her demeanor never changed. It genuinely felt like she had a personal problem with us. The interaction made me feel uncomfortable and, honestly, intimidated. I even considered asking for a refund because of how I was being treated, but I didn’t want to create a bigger issue or ruin anyone else’s day. I spoke with another team member inside and was asked what I wanted in return. I told them I wasn’t looking for anything free or any special compensation. I simply wanted a smooth, respectful transaction without feeling like I was an inconvenience just because I was hungry and trying to pay with cash. I’ve always associated Chick-fil-A with excellent customer service and kindness, which is why this experience was so disappointing. I hope this feedback helps ensure future customers are treated with the respect and hospitality the brand is known for.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified August 30, 2026Yext Knowledge Graph
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