On October 7th around 8:30 PM, my husband and I stopped by the Arby's location for a quick dinner. We were both in a horrific mood after a long day and just wanted to get home. We rarely eat fast food, but seeing the lights on, we decided to pull in. What followed wasn’t just great customer service—it completely turned our entire night around.
The employee at the counter was an absolute gem. Despite my terrible mood, he had me laughing within minutes. While waiting a remarkably short time for our food, we struck up an incredibly engaging, intelligent conversation about the economy, current events in Washington, and how it impacts our demographic. Soon, the second employee joined the discussion, followed by the third once our food was ready.
I was genuinely shocked by how knowledgeable, well-spoken, and sharp these three young men—Ricco, Brandon, and Tyler—were. They gave me one of the best conversations I’ve had in years, made me crack up multiple times, and sent me on my way with a smile on my face and hot, yummy food. When I got to the car and told my husband about the experience, it completely lifted his mood, too!
Talk about service with a smile! These gentlemen could not have been friendlier, faster, or more pleasant. On a late night, they treated this "old lady customer" with the utmost respect and warmth. They are a massive asset to your company, and they deserve the highest praise and a hefty raise for their outstanding service. Thank you, guys!