Pei Wei Asian Kitchen

Reviews

• RG

  Rick Guthridge

  May 13, 2026
  1.0
  I went to Pei Wei Asian Cuisine 2 weeks ago on Raintree in Scottsdale after seeing a Facebook ad for 2 entrees for $18. I first tried ordering online, but their website didn't work. I then called the restaurant, placed the order over the phone, and the employee told me the coupon would be applied when I picked up the food. After spending about 30 minutes round trip driving there, I was told the coupon had to be entered before the order and they wouldn't honor it. They also wouldn't let me join the club at pickup to receive the advertised discount, and no effort was made to get a manager involved or resolve the issue. I walked away and left the food on principle and bad service. I emailed corporate office to voice my concern and have not received an email/call back so I called and spoke with a manager who took my name and number and said they would "take care of me" on my next visit. When I called back today, the manager I spoke with seemed inexperienced and immediately dismissed the situation, saying they never compensate customers for bad experiences. Very disappointing customer service and poor communication. Mistakes happen, but refusing to stand behind what your staff tells customers is not a good way to keep business. I will definitely not return and it's no wonder why they only have two star reviews and it is always empty. I told the manager that this place was great under PF Chang's and he said they haven't owned us for 10 years and I told him that it shows and was combative and decided not to resolve the situation.
• KY

  k y

  Apr 12, 2026
  3.0
  Take out, not at all like I remember it. Seems to be about the same as panda express, probably won't be back. Got general tso's chicken. To much batter, 2 Rangoon, burnt.
• HL

  Heriberto Lagarde

  Apr 9, 2026
  5.0
  Amazing food and great staff!!
• ES

  Emma Salaz

  Mar 7, 2026
  3.0
  Fried rice was oddly sweet. Whoever chooses the music has the WORST music taste.
• TS

  Ted Sweetser

  Mar 7, 2026
  5.0
  I had to place a very large order in a short amount of time. I was helped by the GM Samir who made it happen! He was super friendly and really helpful in getting this order done. He was very knowledgeable about the amount of food I needed and got the order done before the expected time! Highly recommend this restaurant. Food was delicious.

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