Mastro's Ocean Club

Reviews

• JB

  Jonathan Bagley

  3 days ago
  5.0
  Excellent service w Jamie lounge side, delicious crab cakes, filet mignon & bone in ribeye w great ambience & live music
• SL

  Sasha Lawrence

  5 days ago
  1.0
  To Executive Management / Guest Relations, I am writing to formally escalate what was, without question, one of the most astonishingly disappointing dining experiences I have encountered at a restaurant that presents itself as a premier fine-dining institution. My fiancée and I selected your establishment to celebrate her birthday—an evening intended to reflect refinement, hospitality, and excellence. Instead, what transpired was a prolonged display of disorganization, inattentiveness, culinary negligence, and managerial indifference that would have been disappointing at a casual chain restaurant, let alone at a venue commanding premium pricing and a luxury reputation. To be direct: our total exceeded $400, and the experience was profoundly unacceptable. Upon arrival, despite having made a reservation, we were informed there was no record of it. We then waited approximately 30 minutes to be seated, with no meaningful accommodation, explanation, or ownership of the error. Once seated, service deteriorated immediately. Our server was effectively absent for nearly the entirety of the evening. Beverage refills required flagging down unrelated staff. We had to request utensils from others. Napkins had to be requested separately. Basic attentiveness—the absolute floor of hospitality—was absent. The culinary execution was equally indefensible. The appetizers arrived cold, flavorless, and one order was entirely incorrect. My Caesar salad arrived without croutons, with lettuce that appeared visibly browned, stale, and neglected. Our entrées were worse. My fiancée specifically ordered her steak well done. What arrived was markedly undercooked—red, cold at the center, and wholly inconsistent with the request. My own steak was similarly unacceptable: tough, improperly prepared, and nearly inedible. Both meals required multiple returns. Our side dishes—asparagus and mashed potatoes—arrived cold. Even the butter requested afterward appeared compromised in taste and quality. Perhaps most troubling was the complete managerial absence. While physically present in your restaurant, I explicitly requested a manager. I was assured one would come. No one ever did. The following day, when I attempted to resolve this professionally by phone, I was met not with accountability, but skepticism—as though I needed to establish credibility merely to report an objectively disastrous experience. Suggesting confusion over whether I had even dined at your location was not only dismissive, but insulting. I am not unfamiliar with hospitality standards, premium dining environments, or the expectations that accompany a restaurant operating at this price point. My family has longstanding roots in Arizona’s public and business communities, and hospitality relationships are not foreign to us. My father has spent decades in Arizona’s political and media world. I myself maintain a public audience across social platforms. I mention this not as theater, but to make clear that I understand reputation, public perception, and the importance of how organizations respond when service failures occur. That said, this complaint is not about status. It is about standards. A guest spending hundreds of dollars to celebrate a milestone should never leave feeling ignored, overcharged, disrespected, and then treated with suspicion when attempting to resolve the matter afterward. At a minimum, I expect this matter to be reviewed by executive or district leadership—not dismissed at the local level. I would strongly prefer a meaningful and professional resolution that reflects the seriousness of what occurred and demonstrates that your brand still values guest experience. If this is not handled appropriately, I will pursue escalation through corporate leadership, public review platforms, and broader consumer-facing channels so others may make informed decisions. I would prefer that this conclude constructively. I await your response. Sincerely,
• JB

  Jodi Bearce

  May 5, 2026
  5.0
  Off the charts fabulous. Its just very loud. We went to the way back and into the upper area and it was better. The butter cake is a must order!
• SC

  Surf CMIO

  Apr 30, 2026
  5.0
  Just a great night out from beginning to end. It was an easy reservation on OpenTable, polite, front desk staff, great table, live music, attentive and knowledgeable server, excellent menu, selection, drink variety, and four people helped bring the food and side dishes to get everybody accommodated. The food was delicious and perfectly prepared well presented. Truly an exceptional dinner.
• BN

  Barry Nestlerode

  Apr 27, 2026
  2.0
  We went to this restaurant because my wife has always wanted to go there and it was her birthday. Waiter was a space cadet and did not pay attention to our orders. Wife ordered Salmon and specified rare. It was delivered overcooked and almost dried out. My daughter and I ordered Chilean Sea Bass, that was perfectly cooked. The waiter kept pushing their special coating, and I specifically said did not want anything on the fish. Both orders came with this coating, that was like a light fish and chips batter. I WANTED PLAIN FISH, HE DID NOT PAY ATTENTION. I requested that a glass of wine be delivered with the meal, which never happened. The waiter never came and checked on our satisfaction with the meal. In about the middle of the meal, I flagged down a bus boy and asked him for the wine. We ordered Broccolini, and it was so overcooked that we could not chew it. It was difficult to even cut it with a knife, Again, if the waiter had come back to check we would have sent the Salmon and the broccolini back. However he never returned to check on our food. I honestly have had better food at Red Lobster, and this poor meal did not justify the prices and was far from perfection. Such a disappointment.

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