Marketplace Cafe at Nordstrom

Reviews

• TO

  Tracy O'Toole

  Jun 23, 2026
  1.0
  We used to love eating at the Nordstrom cafe and have been customers at this specific location for 3+ years. Recently the restaurant changed to table service. Our experience there today was horrible. Took our waiter 10 minutes to come take our order and we were the first customers there. Our food took longer than normal to come out and when it arrived it was cold. Our waiter did not come back to check on us once we discovered the cold food. He was also unapologetic this happened to us. Please return back to ordering at the counter.
• TY

  Tiffany Young

  Jun 19, 2026
  3.0
  Please go back to where I can seat myself and order at the counter. I hate the changes you made.
• AM

  alys mae

  Jun 15, 2026
  3.0
  I’m writing this review after visiting yesterday and having a terrible time. Yesterday was the first time we had to “wait to be seated” then had to wait five minutes to order because the staff was arguing among them selves. Please go back to the regular way of ordering at the counter. The Nordstrom cafe is one of my fav spots in scottsdale to eat lunch. I saw how angry the staff were being stressed by this change. There was no joy there with the new routing. All I could think was there must be new management who has no clue about how fabulous the cafe already is without this push to be a regular restaurant. The young man and woman acting as the hostesses seemed very scared and I assume it is because all of the staff are beyond frustrated. I have been eating at Nordstrom cafe for over 16 years. I love it there. However I will not be going back until it returns to original pay at the counter style. The staff deserve better. I felt bad knowing this was not their idea. It took too long to order our food. Then we had to wait for food and drinks then we had to wait to pay. Having a server added 20 min to our lunch which is time I had not planned for.
• JR

  Jared ross

  May 8, 2026
  5.0
  Sal is amazing! He is always our server and we request him every time. We love it here and the food great too.
• DS

  Daisy Smith

  Mar 26, 2026
  3.0
  Torn booths old bathrooms Needs remodel