Chipotle Mexican Grill

Reviews

• DD

  Don

  4 days ago
  1.0
  I’m leaving this review here because the receipt survey only allows 200 characters, which isn’t nearly enough space to describe my experience. To start, the visit was decent. An employee with facial hair and tattoos greeted me somewhat curtly, but that wasn’t a problem. He began making my burrito without issue. The problems started when a young woman with lighter hair attempted to wrap my burrito. She seemed unable to do so and repeatedly flipped it back and forth from horizontal to vertical while ingredients spilled out. I had intentionally ordered a double wrap so everything would fit, but she appeared to ignore the second tortilla and continued trying to force everything into one. I’ve ordered similar burritos at this location and many other Chipotles without any issue. During this process, a significant amount of the meat fell out, and some even ended up on the floor. At the same time, the cashier, a woman with dark hair, loudly called me over to the register in a way that felt rushed and unfriendly. There was only one customer behind me, so the restaurant wasn’t particularly busy. While this wasn’t a major issue by itself, the overall interaction felt curt and dismissive. After the burrito was finally wrapped, I was handed my food, but my sides were not ready. The cashier then told me to move so the customer behind me could pay. I asked where I should wait, and she told me to sit down and that they would let me know when my sides were ready. She never gave me a receipt and immediately turned her attention to the next customer, effectively ending the conversation before I could ask any follow-up questions. This was the first time I’ve ever had an experience like this at Chipotle and is extremely unusual compared to my visits elsewhere. After waiting for a few minutes, I noticed that nobody appeared to be preparing the sides I had already paid for. I went back to the counter and asked whether they had forgotten them. When I reached the front, the cashier was standing with her back to me, talking to an employee on the grill. I attempted several times to get her attention, but she ignored me. At that point, I began to wonder whether the reason she seemed so eager to move customers along was so she could return to her conversation with the grill employee. Eventually, I made eye contact with the grill worker, who pointed me out and prompted her to address me. When she finally responded, she was dismissive and insisted they were already working on my sides, despite the fact that they had not been preparing them when I checked. Regardless, after waiting roughly another five minutes, I eventually received the sides I had paid for. Overall, the issue wasn’t just the wait. It was the combination of poor communication, dismissive attitudes, lack of attention to the order, and the feeling that I was being treated as an inconvenience rather than a customer. This was by far the worst experience I’ve had at a Chipotle location.
• CD

  Caroline Dulaney

  Jun 20, 2026
  5.0
  Don’t care what anyone says I love this chipotle it’s always amazing and they rock my socks off everytime
• KT

  Kai Tabuchi

  Jun 17, 2026
  1.0
  DO NOT EAT HERE. Go to the Chipotle on N. Scottsdale Rd instead. This location is absolutely disgusting, cockroaches, mold, and rotting vegetables. Orders are constantly wrong or missing items, and the staff are rude and unhelpful. The restaurant feels filthy, neglected, and unsanitary. Between the pest issues, rotten food, terrible service, and frequent order mistakes, this is by far the worst Chipotle location I’ve ever visited. Avoid at all costs.
• AF

  Austin J Feldman

  Jun 14, 2026
  5.0
  I ❤️ this fast food restaurant. Great food and prices. However I thought that they had a New Concept here having a drive-thru but it's poorly labeled it's not for ordering food it's only for pickup. It would be nice if you guys have some signage!
• TC

  Tonia D Cordes

  Jun 12, 2026
  5.0
  Overall awesome, I am just mad my chips were more in pieces than usual,

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