Whataburger

Reviews

• S4

  SouthernPacific 4452

  Oct 5, 2026
  1.0
  Online order is always screwed up multiple times, went inside once with a friend and with 6 people working behind the counter no one noticed us. Joy the manager looks like she just needs to go work somewhere else as her name clearly does not match the vibe and attitude she carries at work.
• CC

  Cd Ch

  Oct 3, 2026
  1.0
  Called the lady to ask what my options were when the majority of my order was not correct. She was Rude and the most helpful thing that she could tell me was when the upper manager got in (so even though she's an assistant manager), she can't help me. The drive through clerk was rude, in a rush, and probably needs to get his ears checked. Got one out of four people's meals correct, that's impressive. Got charged an extra fifty cents for a cookie that they didn't get me. Paid extra for a double burger with bacon didn't get it. And asked them to exclude something on a 14 Dollar sandwich they put extra. Despite me repeating myself that I wanted no american cheese. Also he charges me an extra sixty five cents for substitution. He asked if I wanted it replaced; he did not say that there'd be extra charges. I asked if there was a rewards program because I couldn't remember at that time. He kept asking what I meant. The fries were not hot either. I'll be finding a different place to eat.
• AM

  Amber Martinez

  Oct 2, 2026
  1.0
  Zero stars we orderd a meal and made it larg. Well the box of onion rings had 3 rings in it barly half full. Then went back to have them filled up and the girl purpously put the onion ringd in the bag up side down and handed them out the window to us like really. That is horible service.
• NP

  Noel P

  Sep 19, 2026
  5.0
  I came to grab a quick bite with my friend. I got the green hatch chile burger and it was delicious! The customer service is amazing, and the location was clean and welcoming. The employees here are really on top of their game!
• DZ

  D24 Z21

  Sep 6, 2026
  3.0
  My family and I have always loved Whataburger. The food isn’t the problem at this location. It appears to be the management and staff. This is the only location that I’ve been to in Phoenix where you have to wait FOREVER to get your order. Don’t bother ordering ahead online, this does nothing. You will be waiting in your car for at least 10+minutes after your pickup/check in time at curbside. There’s never an apology for the wait or mix up. I tried to do curbside again today (my 3rd and final attempt at this location) and waited over 10 minutes after my pick up time before getting out of my car to go inside. Two staff members were discussing my curbside order and both seemed very confused on what they were doing. There were a couple other staff members just standing there looking around like they didn’t work there at all. I still had to wait a while inside to get my food and drinks and when I told the staff member that I had been waiting for a good while her explanation was they were trying to figure out whether my order included drinks. I’m not sure why they were having trouble figuring that out but this is always a thing at this specific location. It wasn’t a huge order, 3 burgers and 2 drinks. This is the closest location to my home which is why I gave so many chances but I’m done with this specific location for good. If it’s a staffing issue, then maybe they should stop offering curbside pickup.

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