Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Phoenix Subway® Restaurant at 9014 W Thomas Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I just order 30 dollas sandwiches and the bread hard as hell, and they won't pick up the phone, really pissed right now, this location suck err time , Fired!!! I did not order toast, and it ain't even toasted!! Give me my money back 😤
MR
Monica Ruiz
May 13, 2026
1.0
I’m a regular customer at this Subway and usually place mobile app orders for quick pickup. Unfortunately, this location gets my order wrong pretty often, which is why I always check my sandwich before leaving. If something’s wrong, I simply ask for it to be corrected since I paid for the order as requested.
Today’s experience was especially frustrating because it wasn’t just about the sandwich, it was the way the staff handled it.
I ordered my sandwich on Cheddar Herb bread, but when I checked it, they used wheat bread instead. The first thing I asked was whether they had the bread I ordered, and they told me yes. I even asked if I could bring the sandwich back so they could remake it correctly, and they agreed.
But when I came back with the sandwich, they suddenly told me the bread “wasn’t ready yet.” That made no sense because they had already told me they had it. At that point, I asked if they could just remake it once the bread was ready, and they refused.
What really bothered me was when one of the employees said, “You complain a lot.” That was completely unprofessional. I wasn’t rude or asking for anything unreasonable, I just wanted the sandwich I ordered and paid for.
The situation became so frustrating that I just left with a sandwich I didn’t even want. Later, I tried calling to speak with a manager and were told there wasn’t one available.
This could have been handled so much better. If they were out of the bread, they should’ve communicated that upfront and asked what substitution I wanted instead of just making the sandwich incorrectly. And if the bread was going to be ready soon, waiting a few minutes to remake it should not have been an issue.
Based on repeated order issues and this interaction, I think leadership should take a closer look at this location and how customer service is being handled. This experience is why I’m leaving a one-star review and I should be get a voucher for a free sandwich
MG
Maria D Valdez G
Apr 24, 2026
3.0
Sandwich 🥪 🍞 🥪 7.99 meal for every day oh plus tax+
BH
Bear Hernandez
Apr 20, 2026
1.0
I placed an order last week for pick up , was not able to pick it up . Called a few times trying to cancel order no one picked up. I emailed customer support and they said they would refund me back but need to see a receipt. I emailed them the receipt and never heard back. Emailed the again to see what was going on and no reply. I have yet to receive a refund for an order I did not pick up. Super upset with their response and customer experience.would give zero stars !!!!!
JB
Josh Burt
Apr 17, 2026
1.0
Don’t go in 3 hours before close otherwise they will lose their minds. Portions were not good, bread was not soft.
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