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Subway

2.9
(208 reviews)

Business Details

9014 W Thomas Rd, Phoenix, AZ
85037, United States
(623) 872-7823
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Phoenix Subway® Restaurant at 9014 W Thomas Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9014 W Thomas Rd, Phoenix, AZ
85037, United States

Hours

Monday8:00 AM - 9:00 PM
Tuesday8:00 AM - 9:00 PM
Wednesday8:00 AM - 9:00 PM
Thursday8:00 AM - 9:00 PM
Friday8:00 AM - 9:00 PM
Saturday8:00 AM - 9:00 PM
Sunday9:00 AM - 9:00 PM

Menu

1 menu · 134 items

Explore offerings from Subway on 9014 W Thomas Rd in Phoenix, with popular sandwiches, snacks & sides, dessert, and protein bowls available at this location.

Subway 25725-0 Menu en-US

134 items

Reviews

2.9
208 reviews
5 stars
61
4 stars
30
3 stars
21
2 stars
13
1 star
83
  • MR
    Marty Robertazzo
    Aug 7, 2026
    4.0
    Not much meat on the sandwiches. Only go here when JimmyJohns isn't close.
  • SD
    Samuel D
    Jul 30, 2026
    1.0
    The older woman who works in the morning is extremely rude and unprofessional. Was very annoyed that I came in to order a sandwich
  • TB
    thee BenSolo
    Jul 5, 2026
    5.0
    Heidi with great and patient leadership and customer service. I will be back.
  • RB
    Reality Bee (Honey Bee)
    May 15, 2026
    1.0
    I just order 30 dollas sandwiches and the bread hard as hell, and they won't pick up the phone, really pissed right now, this location suck err time , Fired!!! I did not order toast, and it ain't even toasted!! Give me my money back 😤
  • MR
    Monica Ruiz
    May 13, 2026
    1.0
    I’m a regular customer at this Subway and usually place mobile app orders for quick pickup. Unfortunately, this location gets my order wrong pretty often, which is why I always check my sandwich before leaving. If something’s wrong, I simply ask for it to be corrected since I paid for the order as requested. Today’s experience was especially frustrating because it wasn’t just about the sandwich, it was the way the staff handled it. I ordered my sandwich on Cheddar Herb bread, but when I checked it, they used wheat bread instead. The first thing I asked was whether they had the bread I ordered, and they told me yes. I even asked if I could bring the sandwich back so they could remake it correctly, and they agreed. But when I came back with the sandwich, they suddenly told me the bread “wasn’t ready yet.” That made no sense because they had already told me they had it. At that point, I asked if they could just remake it once the bread was ready, and they refused. What really bothered me was when one of the employees said, “You complain a lot.” That was completely unprofessional. I wasn’t rude or asking for anything unreasonable, I just wanted the sandwich I ordered and paid for. The situation became so frustrating that I just left with a sandwich I didn’t even want. Later, I tried calling to speak with a manager and were told there wasn’t one available. This could have been handled so much better. If they were out of the bread, they should’ve communicated that upfront and asked what substitution I wanted instead of just making the sandwich incorrectly. And if the bread was going to be ready soon, waiting a few minutes to remake it should not have been an issue. Based on repeated order issues and this interaction, I think leadership should take a closer look at this location and how customer service is being handled. This experience is why I’m leaving a one-star review and I should be get a voucher for a free sandwich

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Certified August 16, 2026Yext Knowledge Graph
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