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McDonald's

3.2
(2,824 reviews)

Business Details

9120 W Thomas Rd, Phoenix, AZ
85037, United States
(623) 877-7733
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9120 W Thomas Rd, Phoenix, AZ
85037, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 9120 W Thomas Rd in Phoenix, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
2,824 reviews
5 stars
956
4 stars
456
3 stars
431
2 stars
222
1 star
759
  • SS
    Saday
    Aug 23, 2026
    5.0
    This place does a great job, with food, and accuracy; the staff all have excellent customer service, they're courteous, understanding, and professional. Thanks to you all for making my days easy.
  • BK
    Brenda Kelsay
    Aug 21, 2026
    1.0
    It was the most awful McDonald’s I have eaten. First I had to go back because the order was all wrong . Then the fries was gross. Then got home and I hate a couple bites and it gave me the runs. I would not suggest eating there .
  • NB
    Nathan B
    Aug 20, 2026
    1.0
    Three times I’ve been here, three times ordered to the table, three times the order has required 30 minutes for a small order for my daughter and myself, three times I put the order in for the table and they just put it on the tray and forget to call out numbers/names, three times I’ve been passed up by numerous customers who came in later with larger meals. Starting to think the competence level is low here at this time and place.
  • BT
    Berna T
    Aug 6, 2026
    1.0
    Living around this area this is the closest McDonalds. This location always forgets something or has my order wrong and I don’t eat here often but when I do, ORDER IS WRONG. This time, the cashier said they don’t make fries without salt. Fine. Asked for a Powerade mixed with sprite, was told they can’t do that. (Maybe things changed idk) fine 2 large Powerades. Ordered 2 ranches and a sweet and sour also. Cashier read off my order everything was repeated correct. Got to the second window, only handed me 1 drink. I asked about the 2nd 1 and he said there’s only 1 order. Asked if he can add it and I’ll pay it, the employee said I have to go inside or go back through the drive through. I said ok and left. Get home 5 minutes, I got 2 ss and 1 ranch, my fries and burger is cold, not even room temp not to mention the bun is stale. Don’t go there unless you really desperate. I will not come back. I’ll go to another location or stop altogether.
  • ET
    Elizabeth Teran
    Aug 3, 2026
    1.0
    Absolutely terrible customer service. We pulled up to the drive-thru and waited forever before anyone even took our order. It genuinely felt like they were taking so long hoping we would just drive off. When we finally tried to place our order, the employee taking it was loudly huffing and puffing the entire time, making it extremely obvious that taking our order was an inconvenience. We ended up driving off because the attitude and lack of urgency were ridiculous. Customers shouldn’t feel like they’re bothering employees simply by trying to order food. It was late at night whoever was taking our order really had some balls on him to do that out loud over the speaker.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru at this McDonald's is open 24/7.

Brand Certified Facts from McDonald's

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Certified August 23, 2026Yext Knowledge Graph
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