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McDonald's

3.2
(2,832 reviews)

Business Details

9120 W Thomas Rd, Phoenix, AZ
85037, United States
(623) 877-7733
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9120 W Thomas Rd, Phoenix, AZ
85037, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 9120 W Thomas Rd in Phoenix, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
2,832 reviews
5 stars
955
4 stars
457
3 stars
431
2 stars
222
1 star
767
  • HC
    Hennesy Calderas Chavez
    1 day ago
    1.0
    do not come here!! was ordering and some lil girl yelled at us when we were looking at the menu trying to decide and then change the menu to lunch last min. When we kept asking for certain stuff of the menu after they changed they literally put smth else and we said nevermind and she started mumbling something under her breath, like if you dislike ur job, look somewhere else, aint no one forcing u, do better mcdonalds😭✌🏿
  • LL
    Logan
    Oct 6, 2026
    1.0
    When picking up online order no one is at the front waited 5+ minutes. When someone finally came they just walked up staring didnt say anything. Customer service sucks and slow.
  • KN
    karina nunez
    Sep 25, 2026
    1.0
    Used to be our favorite location, as of lately idk if it’s the staff or communication, the wait is RIDICULOUS, it’s rare if they get all the food you ordered in the bag, and the workers are sooo rude!
  • HC
    Haley Crawford
    Sep 7, 2026
    1.0
    Thanks for reminding me why I haven't been to a McDonald's in Phoenix for over 6 months. I had to repeat my order 4 TIMES and it was still wrong. I ordered 3 meals no ice all sodas had ice. I ordered 2 double cheeseburgers and got 2 mcdoubles. YUCK and not what I ordered or paid for. The buns were stale and burnt. The meat on the quarter pounder was obviously 2 regular burgers smashed together. No Napkins, no salt or Ketchup. The people who "work" there really need to stay home or work in non customer facing positions. Thank you for saving me money cause I will be damned if I EVER go back. Can't wait to see your location get turned into another worthless car wash. oh and add syrup to your soda machines, it's clearly been too long.
  • AS
    Adam Solis-Cruz
    Sep 7, 2026
    1.0
    Do not go here. I have had multiple occasions where the employees are rude, unconcerned, and unwilling to help any customer. On today’s occasion, since i’m tired of them never getting my order correct and charging me way more for what i want and then giving me less when i leave, I originally ordered for pick up up at the curbside numbers, and waited 20 minutes while cars from the drive thru came and went like nothing, and even had one worker bring me a large fry which was for a lady who had just pulled out of the drive way. I order a quarter pounder with cheese and a large coke, an order of six piece spicy nuggets, and a large Sprite and a free large fry from my points. Now since they weren’t coming out, and i had no ac, i drove into the drive thru and waited another 10 minutes and the. when i finally got “my order” i told the lady i think its a mixed up since she gave me a small fry in the bag, she closed the window and didn’t say anything. I got a small fry, a 4 nugget (2), and a 2 spicy chicken sandwich. Reporting to my bank, i will never pay for this shit again. I even called their main line, no one answered the first time and they hung up the second time. Great experience. Thank you for this

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru at this McDonald's is open 24/7.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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