Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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I decided to place a curbside order and waited for over 30 minutes. Upon talking to the manager they claimed they had no record of my order but the app shows they closed out my order. They offered no compensation or solution to the issue and assured me that they would bring my order to my car. However, when they arrived, my order was still missing food items and sauces. After reading recent reviews it seems like this is a recurring problem at this location.
IA
Irene Acosta
May 7, 2026
1.0
Horrible service. I ordered 2 happy meals 2 dirty dr peppers and a medium fries. I asked for ranch for the happy meals and extra ice on the Dr. Peppers AT THE ORDERING SCREEN. I repeated the order because I didn’t see her put ranch or extra ice in the order and she said she would fix it because her computer was lagging. At the window I pay and she doesn’t give my receipt she said I would get it at the second window. I go to the second window and she hands me the Dr Peppers with like 4 little ice cubes and I told her I asked for extra ice. She then goes to say she can’t re make it and that it didn’t say extra ice on the order. I ask for my receipt. She left and came back like 4 minutes later with a receipt and the rest of my order. I checked the order and was missing ranch. I wait until she comes back to the window and ask for ranch and a cup of ice since she said she could not re make it. She rolled her eyes and said she can’t do a cup of ice because they don’t have a lot of ice. She was making such a big deal over ice! All I wanted was extra ice and ranch that’s it and all I got was I can’t do this and I can’t do that and I’m sure she would have put it in the receipt if you told her. Essentially calling me a liar. Such rude employees. Doesn’t hurt to just be nice.
DB
Dave Book
Apr 25, 2026
1.0
You have to pay for sauces and then they don’t even give them to you
TT
The_Weirdos
Apr 11, 2026
3.0
They keep making my order wrong I asked for a plain cheeseburger and they added ketchup and pickles, onions and it’s getting annoying but their French fries and their smoothies are really good but I had wiped it off but I don’t want them to mess it up
AR
AZ Reviews
Apr 6, 2026
5.0
Ja'Lyn is the nicest person ever! I'm so happy that I was able to have him help me today. He is such a breath of fresh air and so very positive. :)
What are the regular business hours for this McDonald's location?
The McDonald's at 5060 W Cactus Rd in Phoenix is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.
What are the drive-thru hours at this McDonald's?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.
When is delivery available from this McDonald's?
Delivery is available Monday through Thursday and Sunday from 5:30 AM to 10:30 PM, Friday from 5:30 AM to 3:59 AM, and Saturday from 4:00 AM to 3:59 AM.
What types of payment are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does this McDonald's offer for ordering and pickup?
They offer drive-thru, curbside pickup, McDelivery, mobile offers, mobile ordering, same-day delivery, and no-contact delivery services.
Is there a mobile app available for ordering from McDonald's?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
Where is this McDonald's located?
It is located at 5060 W Cactus Rd, Phoenix, AZ 85306, United States.
What nearby places can customers visit before or after eating at McDonald's?
Nearby places include Thrifty Car Rental for travel needs, Jimbo's Sports Bar & Grill for additional dining and bar experience, and Flowerama of Glendale for gifts and flowers.
Are there other food options close to this McDonald's?
Yes, nearby you can find Hungry Howie's Pizza, Subway sandwich shop, and New York Wok Chinese & Asian restaurant for more dining choices.
What other services can customers find near this McDonald's?
Customers can access health and medical services at Helping Hand Dental Clinic, optometry at Nationwide Vision, and gaming at GameStop nearby the McDonald's location.
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