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McDonald's

3.4
(1,956 reviews)

Business Details

5060 W Cactus Rd, Phoenix, AZ
85306, United States
(602) 547-9242
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5060 W Cactus Rd, Phoenix, AZ
85306, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5060 W Cactus Rd in Phoenix, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,956 reviews
5 stars
688
4 stars
399
3 stars
279
2 stars
150
1 star
440
  • EH
    Eric Havins
    3 days ago
    5.0
    The lady working the window as sweet and nice and made my day with her personality
  • JS
    J S
    Aug 20, 2026
    2.0
    I went through the drive through to order our food. In the order was 20 piece nuggets, the drive through employee who took my order didn’t ask what type of sauce. When getting food at the window I asked for sauce I was given 2 and 4 ketchup to go with 2 medium fries. I asked for more sauce and ketchup, that employee said they will have to charge me for more sauce. I said you gave me 2 for 20 piece nuggets he then said did anyone else give you some? Dude your the one who gave me my food, he made no sense asking that question. We are done it’s not first time having horrible service or issues with our order. I don’t go to McDonald’s often for this reason but my son wanted it tonight this is our last time
  • TB
    thomas blessing
    Aug 11, 2026
    1.0
    Drive threw doesnt know how line work had the two cars behind me order than got mad I was sitting there waiting for then to take my order. Someone need to go back to school and figure out how line work. Order was messed up as well
  • KH
    kinzey hazen
    Aug 5, 2026
    5.0
    Whoever was working Saturday August 1st around 10-11pm did there thangggggg. Best McDonalds of my life! Fries, fireeeee. Hot n spicy fireeeee. Chicken nugs fireeeee.
  • SL
    Sophia Lemus
    Jul 23, 2026
    1.0
    I had a terrible experience at this McDonald’s. I ordered 4 cheeseburgers, a medium fry, and requested 4 BBQ sauces when I placed my order so they would be included in the bag. When I got to the second window, the BBQ sauces weren’t in my order. I waited for quite a while because it seemed like the manager was intentionally avoiding opening the window. When he finally came back, he told me they were out of BBQ sauce. I said, “Okay, can I please have 2 ranches and 2 buffalo sauces instead?” His response was, “You’re supposed to order that at the window.” I would have gladly done that if someone had simply told me at the speaker that they were out of BBQ sauce. Good communication could have avoided the entire situation. Instead, he shut the window without letting me respond and came back with only one ranch. The customer service was rude, dismissive, and unprofessional. They also never even gave me my receipt. If your restaurant is out of an item, let customers know when they place their order instead of making them find out at the window. Don’t take your frustration out on customers who are simply trying to get what they ordered. For a restaurant that promotes being family-owned, I expected much better service. Unfortunately, this experience was enough for me to decide I won’t be returning to this location. I’ll be going to the McDonald’s on 43rd Avenue and Thunderbird instead. Management should seriously address the customer service at this store.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

The McDonald's at 5060 W Cactus Rd in Phoenix is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.

What are the drive-thru hours at this McDonald's?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 23, 2026Yext Knowledge Graph
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