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McDonald's

3.7
(1,372 reviews)

Business Details

4505 E Cactus Rd, Phoenix, AZ
85032, United States
(602) 996-1140
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4505 E Cactus Rd, Phoenix, AZ
85032, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 4505 E Cactus Rd in Phoenix, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
1,372 reviews
5 stars
580
4 stars
294
3 stars
205
2 stars
105
1 star
188
  • SS
    Sterling
    Jun 22, 2026
    1.0
    Dear McDonald's Management Team,I am writing to formally lodge a complaint against a manager named Christina at your location. I am a longtime, frequent customer who is deeply disappointed by her persistent lack of professionalism.Over time, I have witnessed and experienced a continuous pattern of terrible customer service from Christina. When the store is slow, she spends an inappropriate amount of time chitchatting and playing favorites with specific female employees at the front counter. This directly results in a failure to provide proper service to waiting customers. Furthermore, she treats other employees poorly and fails to handle customers with basic respect.Her behavior in the drive-thru is consistently rude, rushed, and abrupt. Today, this rushed attitude resulted in a completely incorrect order. I specifically requested a for my child. Because Christina rushed me through the ordering process, she entered it incorrectly. I received the wrong order. .When I reached the window to explain the mistake, her behavior worsened. She completely ignored me, refused to address me directly or apologize, and would only speak to the line employee. When I told her directly that she had entered the wrong items, she still refused to acknowledge the error.Fast food is expensive, and every professional field requires attention to detail and standard customer service. I am aware that other customers and employees have previously emailed the supervisor's address listed on the window regarding her conduct, yet no improvements have been made. This lack of action makes it appear as though she is being protected by favoritism.While staffing can be challenging, a individual who cannot treat employees fairly or service customers accurately should not hold a management position. Christina needs to stop socializing on the clock, treat all customers equally, and focus on the details of her job.With everyone having cellphones with cameras, meta glasses and more. It’s not difficult to document poor customer service. There are some really Great employees there, that work hard and always have a smile on their face. I appreciate you and all that you do . I hope you are appreciated by McDonald’s the way you deserve.
  • JK
    Joshua Knapp
    Jun 20, 2026
    5.0
    Leo is an incredible staff member and person. I came last minute for breakfast, and upon leaving the window I realized that my two hashbrowns had not been put in the bag. I went inside to ask for them and Leo made two fresh ones and added an extra for the inconvenience of waiting (which was less than two minutes). Really appreciated how he spoke with me and the quality of customer service, definitely one of the best McDonald’s experiences I’ve ever had.
  • BB
    BSW
    Jun 20, 2026
    1.0
    Bought one Egg McMuffin at 7 am this morning and discovered that it must have been made the day before. I would have gone back and demanded a fresh sandwich but was 4 miles away by the time I took the first bite. I won’t go back!
  • SC
    Sarah Carrillo
    Jun 10, 2026
    1.0
    So I use the app To obviously save time so I would not have to wait and I waited at least 10 to 15 minutes before heading to the restaurant and still I was told to pull around and park in the front and had to wait an extra 10 minutes And literally all I ordered was a kids meal And a small value meal, their lines are ridiculous at this location. Clearly whoever is running it does not know how to run their crew.
  • MK
    Marael Korvengo
    May 19, 2026
    5.0
    Stopped in to eat at the McDonald's on E. Cactus Road and had a genuinely great experience — which doesn't always happen at a fast food spot. A young man named Kevin was working and he was professional, timely, and just had a solid energy about him. You could tell he takes his job seriously. There was clearly good management behind the scenes keeping an eye on things, and it shows in how the staff carries themselves. Kevin's the kind of employee that makes you want to come back. Give that young man his flowers — he's doing it right.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open every day from 5:00 AM to 11:00 PM.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru is available daily from 5:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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