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McDonald's

3.4
(3,183 reviews)

Business Details

4430 E Thomas, Phoenix, AZ
85018, United States
(602) 840-6281
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4430 E Thomas, Phoenix, AZ
85018, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 4430 E Thomas in Phoenix, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
3,183 reviews
5 stars
1,160
4 stars
562
3 stars
557
2 stars
276
1 star
628
  • DG
    David Garcia
    Jun 27, 2026
    1.0
    Ordered through the app, and went through the drive thru. The worker was so flustered due to them being busy and she just put my bags together handed them over and didn't check to make sure I had all my items. I called and they are unable to return my items that they did not put in the bad if I do not go back to the store even though I purchased through the app. Makes completely no sense at all.
  • GF
    Gail Flibbert
    Jun 21, 2026
    1.0
    Absolutely no clue what they are doing and not even a minor attempt at customer service. I ordered at the drive thru. When I got to the window, I was asked if I order a nugget happy meal. I said no that I had ordered a cheeseburger happy meal. The cashier rang in my order again and I paid and moved to the next window. The order was wrong so I went to the lobby. There were two other people at the counter. After 5 minutes I asked how long they were waiting and one guy said he had been waiting 20 minutes for a drink. There was also a kid waiting on an ice cream that was clearly ready and melting - just nobody around to serve it. Finally, an employee starts to walk past the front counter and I ask for help, to which she replies “no English.” Another customer approached and, seeing what was going on, yelled to the back end for help. He asked for a manager, but was told none was available. I finally left with the wrong meal. It’s really hard to mess up French fries and nuggets, but both items tasted like fish fried in rancid oil. I rarely go to McDonald’s. I honestly only wanted the toy. However, I will never go back to this location. Absolutely disgusting food and service.
  • IR
    Isabella Rodriguez
    Jun 21, 2026
    2.0
    I called but they took forever to answer when I called to ask about the food because my child has allergies and wanted to see what they can eat and when it connected it was just a beep and nothing else so I just hung up.
  • AT
    Ameer Taimur
    Jun 7, 2026
    1.0
    I was in the drive thru and ordered my food mentioning that I want my hot n spicy plain. They made it wrong. I was on the way to the airport to drop off my cousin and I had to turn back around and go to the lobby. They made it again for me and made it wrong again. I told them it was wrong again so they took it back again. The cashier stepped away and forgot why I was there and came up to me asked me how she could help me. I told her I was still waiting on the plain hot n spicy. They didn't apologize or anything and just handed it back in silence. Worst customer service experience.
  • TS
    Tito SotoMajor
    Jun 6, 2026
    5.0
    BRIAN BRIAN BRIAN!!! My family and I were giving up on this LOCATION but this new Young man named Brian has given this place some hope. I Believe he only works the front counter and the Manager has got to know that she struck gold with this one. And I am not the only one that noticed. I am from this neighborhood and in a world that is being dominated by machines and a lack of human awareness he is being called the Christopher Columbus of Customer Service😁💯

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Certified July 05, 2026Yext Knowledge Graph
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