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McDonald's

3.2
(1,897 reviews)

Business Details

2427 W Thomas Rd, Phoenix, AZ
85015, United States
(602) 258-4421
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2427 W Thomas Rd, Phoenix, AZ
85015, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2427 W Thomas Rd in Phoenix, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
1,897 reviews
5 stars
608
4 stars
298
3 stars
301
2 stars
176
1 star
514
  • LT
    Leewai Tavares
    3 days ago
    1.0
    First off I would like to say once I got to this location there were 3 cars in drive through backing up and we were confused wondering why they where leaving and turns out they were leaving bc nobody was at the speaker taking orders for about 10 mins but once we got to the speaker someone based and took our order . We got to the window paid “ no word was said “ second window there were 2 young ladies laughing and giggling through the window but once they opened it “ no words were said “ absolutely disrespectful and immature
  • ND
    Naomi Diaz
    Jun 29, 2026
    1.0
    Crazy how I was standing in the front of the cashier waiting to get attendant and took more then 10min to get my order paid.also the lady I ask if she could attend me was rude not to me but to other people absolutely wild and ugly never coming here .
  • 96
    90sbaby 619er
    Jun 28, 2026
    1.0
    Crystal the manager working this morning her customer service is awful very and she has a smart unprofessional mouth that she needs to be more professional
  • CS
    christian sanchez
    Jun 27, 2026
    1.0
    Worst McDonald’s experience I’ve ever had. The service was terrible, and the restaurant was dirty inside. There were homeless people outside, which made the experience uncomfortable. Two employees appeared to be impaired and were acting unprofessionally. To top it off, I never received the McFlurries I ordered. Overall, I would not recommend this location.
  • BB
    Brandon Bettis
    Jun 17, 2026
    5.0
    I am writing to recognize the extraordinary team and leadership at this location. I am a frequent McDonald's customer (mostly just coffee), but the experience I had today was, without exaggeration, the best I have ever had at any franchise. I was traveling early and exhausted when I stopped by. I'll admit I had low expectations given the location's surroundings, but the staff immediately blew me away. First, the woman taking orders in the drive-thru was incredibly upbeat. She greeted me as a "Valued Customer" with a tone that was genuinely sincere. When I complimented her at the window, she explained she usually uses names from the mobile app, but since mine didn't display, she wanted to ensure I felt welcomed. Her professionalism was top-tier. Second, at the payment window, the server noticed my coffee lid was loose. Instead of just pressing it down, she proactively replaced both the cup and lid to ensure I wouldn't have a spill in my car. That level of attention to detail is rare. Finally, I was asked to pull forward to wait for my sandwich. A minute later, a third staff member brought my food out with an aura of genuine hospitality and a kind smile. To my total shock, the bag included a complimentary hashbrown and cherry pie as a consolation for the short wait. I have never received such a generous gesture at a McDonald's before. This team turned a "rough" location into a beacon of great service. They aren't just doing a job; they are "blessing" people with their attitudes. Please recognize this crew and their leadership!

Brand Certified Facts from McDonald's

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