Brand Certified
El Pollo Loco
3.9(1,576 reviews)
Certified by El Pollo Loco • Aug 16, 2026
Business Details
5009 W McDowell Rd, Phoenix, AZ
85035, United States
Certified by El Pollo Loco • Aug 16, 2026
(602) 353-1484
Certified by El Pollo Loco • Aug 16, 2026
https://restaurants.elpolloloco.com/az/phoenix/5009-w-mcdowell-rd
Certified by El Pollo Loco • Aug 16, 2026
About
Certified by El Pollo Loco • Aug 16, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Aug 16, 2026
Hours
Certified by El Pollo Loco • Aug 16, 2026
Monday9:30 AM - 11:00 PM
Tuesday9:30 AM - 11:00 PM
Wednesday9:30 AM - 11:00 PM
Thursday9:30 AM - 11:00 PM
Friday9:30 AM - 11:00 PM
Saturday9:30 AM - 11:00 PM
Sunday9:30 AM - 11:00 PM
Reviews
3.9
1,576 reviews
5 stars
800
4 stars
339
3 stars
173
2 stars
85
1 star
179
- JGJackie Garcia2 days ago1.0First time eating at this location and the last. I noticed as soon as I got my order that my rice was going to be hard and I was right. It was either way over cooked or super old rice. I ordered a chipotle chicken quesadilla and there was a tiny droplet of chipotle sauce and barely any cheese and the chicken was undercooked. Whoever is back there cooking must not like their job. Simple food made horribly!
- JMJohn Marotta5 days ago1.0Had to walk away they took 10 minutes just waiting to take my order in the drive though I will never go here again
- IBIvanna BadillaJul 24, 20265.0Evelyn gave us amazing customer service! She was so friendly, patient, and had such a positive attitude from the moment we walked in. She made sure our order was correct, answered all our questions with a smile, and made us feel welcome. Employees like Evelyn are the reason we love coming back to El Pollo Loco. Thank you for making our visit such a great experience! and also maria was super fast with making our food and was also super friendlyy!!!
- NJNeal JohnsonJun 28, 20265.0I've become a fan of the double Baja tostada. Very fresh, lite summer lunch. Tasty.
- DRDynallye RossJun 25, 20264.0Grilled vs fried, so its a bit more healthy. I got the 3 piece chicken, pinto beans and rice. The food was tasty. I was impressed by chili salsa. The salsa Flavor was Different but taste great. Friendly service . The atmosphere isn't the best, because of the area. However; I work near there and i am happy they are located in that spot.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco in Phoenix, AZ is open daily from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order online or through a mobile app for El Pollo Loco?
You can order online via their menu page or use the El Pollo Loco app available on the App Store for quick ordering and rewards.
What types of payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards for payment.
Where is El Pollo Loco located in Phoenix?
El Pollo Loco is located at 5009 W McDowell Rd, Phoenix, AZ 85035, USA.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco provides a drive-through service for customer convenience.
Who can I contact for catering services at El Pollo Loco?
El Pollo Loco offers catering services; you can contact them via email at epl3755@eplfranchisee.com or phone at +1 602-353-1484.
What nearby Mexican restaurants can I explore around El Pollo Loco?
Nearby Mexican restaurants include Polibertos Taco Shop, Diana's Bakery, Tacos El Pillo #2, Taqueria EL Compadre, and Tortillas Rosario. These spots offer additional authentic Mexican dining options to enjoy before or after your visit.
Are there any hotels close to El Pollo Loco for overnight accommodation?
Yes, nearby hotels include La Quinta Inn and Suites by Wyndham Phoenix I-10 West, InTown Suites, and Days Inn by Wyndham Phoenix West, which are convenient options for travelers visiting the area.
What other dining options are available near El Pollo Loco?
Other nearby dining options include Sonic Drive-In for burgers, Domino's Pizza for pizza, Best Wok Chinese Restaurant for Asian cuisine, and Wendy's fast food restaurant, giving a variety of choices in the vicinity.
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