While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
I order here atleast 3 times a week.this week I ordered online and both the orders I received had no chips and no salsa. Like who orders a combo then just gets denied TWICE. Im over it. I'll go somewhere else.
PP
Private
Sep 29, 2026
1.0
Placed online order ,when got home 1 item was missing . At time of pick up ,employee should have said that item was not in stock and asked what would you like as a replacement. But no one said anything .
CH
Capreace Hudgens
Sep 29, 2026
1.0
When you ask for a chicken burrito but you get a burrito full of rice and beans with a teaspoon full of chicken. SMH.
KA
Knights Andy
Sep 22, 2026
5.0
The manager knew isaclly ehst i wanted n hooked it up. Thanks.
JC
JOHN CASTLE
Sep 16, 2026
5.0
staff is always consistent on service and good food
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