While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Got a chicken burrito, while I was waiting, the cashier scooped up sour cream in a cup with her bare hands and put pico de gallo on top, when I was eating my burrito, I pulled out three hairs out of one bite. I will not be going back.
GP
gina paris
3 days ago
5.0
Great food with prices being really cheap
SD
Sharika D
Apr 19, 2026
5.0
On 4/19/26 at approximately 12:40pm we came to the drive thru and the cashier accidentally messed up the order. The manager corrected the issue in such a professional and kind matter. I did not get his name but I was truly impressed by the costumer service! -Thank you.
DP
D P
Apr 11, 2026
1.0
Don't get the tacos. Tacos barely had any chicken in them and they were over fried and inedible.
AM
Amanda McMurdy
Apr 9, 2026
2.0
Worst location I've been to. Ive tried it twice now and both times the same older lady working the cash register has been extremely rude just because I'm trying to clarify my order. She really should not be working in the service industry. The first time I tried to order the new shrimp tostada, she said chicken. I corrected her no I dont want chicken I want shrimp. She got mad at me for correcting her and then walked away and came back and just said no shrimp. I ended up leaving.
Tonight I went through the drive through and when I got to the register to pay it was her again. Same thing, I ordered shrimp with someone else and then went to pay and she said chicken again. I said, no, it is supposed to be shrimp and she gets mad again and the guy who took the order had to tell her I was correct. I had placed two orders so after I paid for the first one she tells me the total for the second one without telling me my order back. I mentioned I didnt think it was right but instead of explaining it she just shuts the window and walks away. The original orderer comes back and explains the order, then takes payment and I leave. This brings me to the last issue, the cost.
It is an absolute joke how much they are charging here. A small side cost $5.39. I ordered two, one beans and one rice. Now for that cost I expect it to be enough to feed a couple people. It was a pathetic joke for a side, with less than 1/2 cup of food in each. So I paid over $5 each and it isnt enough for even one person.
I used to love this place because they have a great tostada salad, but I will never be eating here again. What an absolute rip off.
What are the opening hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Phoenix?
El Pollo Loco is located at 4728 E Ray Rd, Phoenix, AZ 85044, USA.
Does El Pollo Loco offer online ordering options?
Yes, you can order your food online through their menu at https://order.elpolloloco.com/menu/ or via their mobile app 'El Pollo Loco'.
What type of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican-style food featuring fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Phoenix have a drive-through and free Wi-Fi?
Yes, this location features a drive-through and offers free Wi-Fi to customers.
What other dining options are nearby El Pollo Loco?
Nearby dining options include Applebee's, Boston Market, Gus's World Famous Fried Chicken, Keegan's Grill, The Halal Guys, and Teriyaki Madness, providing a variety of cuisines and styles.
Can I visit other shopping and service destinations near El Pollo Loco?
Yes, you can explore nearby places like Ahwatukee Foothills Towne Center for shopping, CVS Pharmacy inside Target Store for pharmacy needs, and UPS Access Point for delivery services.
Are there family-friendly dessert places close to El Pollo Loco?
Yes, nearby you can find dessert options like Dippin' Dots and Nothing Bundt Cakes, perfect for a sweet treat after your meal.
How can nearby restaurants and services enhance my visit to El Pollo Loco?
You can plan a full outing by dining at El Pollo Loco and then enjoying a movie rental at nearby Redbox, or visit retail stores like AT&T Store and rue21 for shopping.
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