Chipotle Mexican Grill

Reviews

• DD

  Deriel

  Sep 13, 2026
  1.0
  On Sunday September 13, 2026 I was forced to place a to-go order because management allowed smelly individuals to loiter in the lobby. I am an understanding person and recognize that people fall on hard times, but that does not excuse allowing panhandlers or active drug addicts to hang around while paying customers are trying to enjoy a meal. On top of that, the customer service was awful. It was not busy, yet I still had to wait. As a Black woman myself, I am simply describing her appearance for identification, not being racist: I was served by a short Black/African American woman who spoke so softly I could barely hear her. If you are in customer service, you should be able to speak clearly and show some willingness to serve your customers. The food was decent, but avoid this Chipotle at all costs. I will happily take my business elsewhere.
• KK

  Kayla

  Aug 1, 2026
  1.0
  I stop by this Chipotle fairly often because I’m downtown regularly, and there aren’t many good lunch options within walking distance in this heat. Unfortunately, today’s visit was incredibly disappointing. What stood out most wasn’t even the food—it was the lack of teamwork. During the lunch rush, it was obvious that the employee working the line was very new, likely in her first few shifts. She was doing her best, but she was clearly overwhelmed. Meanwhile, two employees stood together at the register watching her struggle instead of helping. At one point, they even appeared to be laughing while she was trying to keep up. It was uncomfortable to watch. This isn’t the first time I’ve noticed two people standing at one register while the line is backed up. I genuinely don’t understand why it takes two employees to ring up one customer while the rest of the team is drowning. Management should be paying attention to how labor is being used and encouraging employees to support one another instead of standing around. As for the food, the complaints about online orders are true. If you pay for double meat on a pickup order, don’t expect to actually receive a full double portion unless you’re standing there watching it being served. I left feeling more disappointed for the new employee than for myself. She deserved support from her coworkers, not an audience. I hope management addresses the culture in this store because the new employee seemed to be trying her best, while others—and whoever is supervising them—need to do much better.
• JW

  Jay Walia

  Jul 26, 2026
  4.0
  Always busy. Sometimes don't have veggies or other stuff in stock.
• QR

  Quality Reviews

  Jul 22, 2026
  5.0
  I had an incredible experience at this Chipotle location! From the moment we walked in, the front-line staff and the manager set a fantastic tone. They were efficient, friendly, and handled the lunch rush with total grace. A special shoutout goes to the amazing team member with the pink hair who took care of us at the end of our visit. She went above and beyond to deliver true hospitality—making sure we got fresh guac and even completely redoing a bowl just to ensure everything was fresh and perfect. You don't see customer service like this very often anymore. Thank you to the whole front team for caring so much about your guests! We’ll definitely be back
• SP

  Steve Priest

  Jul 13, 2026
  1.0
  Manager refused to make a quesarito because it “takes too long” “gets too messy” etc. there literally was no line and them making a mess is not my fault. Terrible service. Horrible location. Don’t bother coming here.

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