CAVA

Reviews

• SJ

  S J

  4 days ago
  5.0
  I had never stepped foot inside a CAVA before, but Tim and Hailey made sure my very first visit won’t be my last! Trying a new place can sometimes feel rushed, but they were incredibly patient, guiding me through all the bases, proteins, and toppings to help me build the perfect bowl. Outstanding food paired with even better service, thanks to Tim and Hailey!
• MA

  margarita Reyes Alba

  Sep 25, 2026
  2.0
  The food was fresh and everything looked clean and well maintained, so I really liked the quality of the food. However, the customer service was disappointing. It was my first time at CAVA, and unfortunately, the staff did not seem very welcoming. It felt like even saying hello was a bother. When I was ordering, the questions were asked in a very short and unfriendly tone, which made the experience uncomfortable. There also seemed to be a tense atmosphere among the employees. When I went to pay, no one asked if I had the app, if I wanted to scan for rewards, or if I needed any help with the loyalty program. Maybe this location was just having a bad day, but as a first-time customer, it definitely left a bad impression. I really enjoyed the food, but because of the service, I would probably try a different CAVA location next time. I hope the customer service improves because the food itself was great.
• KD

  K D

  Sep 17, 2026
  1.0
  I’m so upset that I have to make this review, but I’m a little disgusted so I’d be remiss. Long story short, as I’m waiting for my turn, I notice the customer in front of me was allowed to extend her entire arm (and hand) over the protection glass to point to the toppings she wanted. She did so for every topping she chose. Disgusting. The reason why the glass is there is to protect the open food items from contamination by customers. Why then allow a customer to reach out and over what is in place to protect the food? So I said something to both the customer and the employee that assisted her. CAVA should not be allowing that. Now it’s my turn, and when we got to the toppings, a different CAVA employee ignored the spoons and used HER HAND to grab my corn, feta and pickles. When I questioned her about it, her response was “yea, but I have a glove on”. The same glove she used to touch everything else in that restaurant including the dressing bottles! The fact that this young lady doesn’t understand what cross contamination means is troubling. This location is dropping the ball when it comes to maintaining food safety. I’m going to say my grace and try to enjoy the bowl that I had the team lead (per her name badge) recreate, but this will probably be the last time they see me. They make food over here like they’re making it for their immediate family members. Definitely wouldn’t pass an audit if an auditor saw what I did today…
• SJ

  S Jackson

  Sep 10, 2026
  5.0
  BEST CUSTOMER SERVICE EVER 😍🤗 wow, where do I start… today was my first time to try this restaurant and from start to finish I had an awesome experience. I advise the team that I had never ate there before and when I tell you they made me feel welcomed I was treated beyond what I expected. Everything was clean, everyone dressed looking nice and smiling and happy to be there. I was offered to taste items before selecting them to make sure that is what I wanted. I was given some amazing feedback on what’s everyone’s top choices all the way down to the drink selection. I met the general manager as well she was very professional and pleasant to speak with. Now to the food, very fresh, healthy and delicious and the drink strawberry ginger very healthy and tasty. I will visit this location and tell others as well. Thank you all for wanting to be at work and happy to be there it helps with the experience you all are doing an amazing job keep up the good work 🤗
• NB

  Nika Bush

  Sep 6, 2026
  1.0
  If I could give zero stars I would. I live in Surprise, so I drive about 30 minutes to this location. I love the food and come here regularly. Tonight, I came with my daughter, and she left her purse behind, her mistake. She called when we got home to make sure it was still there, and they confirmed it was. I drove back down to get her purse, as it had her EpiPen in it, otherwise I would’ve just said my daughter’s loss. When I get to the location I tell the staff member at the POS why I’m there, she asks her team leader, MARLEN, if they have a purse and she without even leaving the line simply says no. The staff member says no we don’t, I then say well you do because I called, so she turns back to MARLEN and says she’s insisting and tells me to wait a minute. A few minutes later MARLEN walks in the back laughing, comes out to ask me what the purse looks like, I tell her, she rolls her eyes and goes in the back again. She comes back out and hands me my daughter’s purse, still laughing. MARLEN doesn’t even apologize for almost just brushing me off. It’s a nice saddlebag and the only reason I can think of why a TEAM LEADER such as MARLEN wanted me to leave was so she could take my daughters purse for her own. I am incredibly upset by the leadership at this store and can’t believe customer service means you simply says she’s no without even looking! I will be calling and talking to the manager because their leadership needs serious retraining on how to handle situations or customers in general. I have been a GM in food service for over 6 years and would be appalled if one of my leaders got this review. Thank you MARLEN!

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