BoSa Donuts

Reviews

• GM

  Gabriela Michelle

  4 days ago
  1.0
  If I could give zero stars I would. The employee working the drive-thru today July 3 at 1:00 a.m., had one of the worst attitudes I've encountered in customer service. At the speaker, I clearly ordered a taro milk tea with boba. When I arrived at the window, I noticed she has a taro smoothie prepared. I politely asked, "Is that a smoothie?" She replied yes. I then explained that I had ordered a milk tea, and instead of simply correcting the mistake, she responded rudely, "You said smoothie." I told her that I had ordered a milk tea, not a smoothie. She rolled her eyes, said, "Wait," and walked away. When she returned with the correct drink, her attitude hadn't changed. She continued acting as though her mistake was somehow my fault. As someone who has worked in customer service myself, I told her there was no reason to speak to a customer that way. Rather than apologizing or trying to resolve the situation, she continued arguing and insisting that I had ordered incorrectly. At that point, I informed her that the interaction had been recorded on my dash camera and that I was willing to provide the footage to management if necessary. Her response was simply, "Send it." Everyone makes mistakes, and I genuinely empathize with customer service employees because I've been in those shoes. The issue was never the incorrect drink, it was the attitude, the eye-rolling, the refusal to take accountability, and the unnecessary argument. A simple, "I'm sorry, I must have misheard you," would have completely changed the interaction. If an employee is having a difficult day, that's understandable, but customers shouldn't be treated with disrespect because of it. Proper training on professionalism and de-escalation goes a long way in creating a positive experience for returning customers. Unfortunately, because of this interaction, I won't be returning to this location.
• KZ

  Kate Zar

  Jun 14, 2026
  1.0
  Some of the customer service is rude and doesn’t have patience at all. We barely got in the store and looking to order but she doesn’t have patience and respect.
• DA

  David Aranda

  Jun 7, 2026
  1.0
  They take your cash money and then make your sandwich very unsanitary. Currency is the most dirtiest out there. I request to make my sandwich first then charge me and the employees have an attitude with me like if it's a big problem whatever happened to customer satisfactory those days are long gone
• SW

  Samantha White

  Jun 7, 2026
  5.0
  I’m honestly kinda floored by how good this Bosa is, very kind service, fountain Dr Pepper was perfect!
• TD

  The Hungry Dragon

  Jun 6, 2026
  4.0
  Really great display of food and drinks and donuts but seating is limited or non existent with boxes and equipment in the dining area. Weird

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