JS
Jennifer Schneider
Sep 20, 2026
Ordered online, app said the order would be ready at 5:22. I arrived at 5:28, the only person, besides my boyfriend in the whole restaurant and drive through, after standing there for 3 minutes, trying to get the person's attention, he had his back to us, finally notices us, walks over, says nothing but walks over to the register. I state that I am there to pick up an order for Jennifer, he mumbles something and walks away. I said it's not ready yet? By this time, it is 5:34. There was a bag sitting behind the counter but I figured that it must be for someone else because surely if it was our order, they would give it to us. Then someone else came from the back and asked if we were waiting for a pick up order, I stated yes. He walked away. After standing there for another 10 minutes, finally a third person came out and asked for my LAST name, in which I told him, he starts shaking his head, picks up the bag that has been sitting there since before we walked in and our sodas and states, we go by last names.. okay well there was not another soul anywhere near that place in the 20 minutes total we were standing there, maybe it would have occurred to someone there to ask for my last name before that. Last I checked, I, unfortunately am not a mind reader, so how am I supposed to know they go by last names. So now I will go home and eat my semi-warm food, that I just paid almost $30 for.