Location.com logo
Brand Certified

McDonald's

3.3
(2,513 reviews)

Business Details

8452 W Thunderbird Rd, Peoria, AZ
85381, United States
(623) 776-0858
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8452 W Thunderbird Rd, Peoria, AZ
85381, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 8452 W Thunderbird Rd in Peoria, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
2,513 reviews
5 stars
893
4 stars
413
3 stars
375
2 stars
198
1 star
634
  • JF
    Jeremy Fontes
    4 days ago
    4.0
    The food was good, service was good. The bathroom was dirty and out of TP. The employees we mostly Mexican and were very loud with Mexican music being played louder than the music on the McDonald's speaker system. Unfortunately it was not an atmosphere I am accostum too at McDonald's.
  • JM
    Just Mee
    Aug 24, 2026
    5.0
    It was a good visit. They finally put my favorite iced coffees back into the app deals for .99 cents. The gal at the drive-thru, Silvia, was so polite and awesome!
  • MK
    Megan King
    Aug 10, 2026
    1.0
    Absolutely appalling. Possibly the worst customer service experience I have ever had. In the space of just two weeks, I have received THREE incorrect orders from this McDonald’s. At this point, it is beyond an occasional mistake - it is an ongoing failure to get the most basic part of an order right. On this particular occasion, I had already left the restaurant before realising my order was incorrect. I called the restaurant and as I had done previously, asked if they could take my name down so I could return the following day to collect my refund. This is where things became completely unacceptable. The manager, Brian Bishop, was unbelievably rude and disrespectful. I asked him to correct his tone and instead of apologising for yet another incorrect order or attempting to resolve the issue professionally, he told me he would not be dealing with me and then hung up the phone in my face. When I returned to the restaurant, his behaviour was even more appalling. I repeatedly asked him for an apology and asked him to acknowledge the completely inappropriate way he had spoken to me. Rather than showing even the slightest level of professionalism or accountability, he became confrontational and threatened to call the police because I was asking for an apology. He said “I won’t make you a new order and I won’t be dealing with you”. Let that sink in: I was threatened with the police for asking a manager to apologise for his disrespectful behaviour. I was not asking for anything unreasonable. I wanted my incorrect order addressed, my refund processed and basic courtesy from the person who is supposed to be managing the establishment. Mistakes happen. What is completely unacceptable is a manager who refuses to take responsibility, speaks to customers with blatant disrespect, hangs up on them and then resorts to threatening police involvement rather than simply handling a legitimate complaint like a professional. This location is clearly going downhill and after this experience, I can understand why. Leadership sets the standard and if this is how management treats customers, it is no surprise that the overall service is so poor. McDonald’s should seriously reconsider who they put in positions of authority. A manager should be capable of de-escalating a complaint, taking accountability, and treating customers with basic human decency - not escalating the situation and intimidating customers for speaking up. Absolutely disgraceful. I will not be returning to this location, and I strongly recommend that corporate management investigate this incident and the conduct of Brian Bishop. Next course of action? Email to head management.
  • MM
    Minerva Madrid
    Aug 8, 2026
    1.0
    We pulled up to the drive thru at 10:30 am and apparently they serve breakfast until 11, not 10:30. The drive thru lady had some sort of developmental delay (which I don’t mind that. I have children with developmental disabilities as well) and she did not tell me it was cheaper for two McMuffins until I read it and asked her for two instead. Then she proceeded to tell me it is cheaper for two. While at the window she took off my sausage biscuit without me asking her to, and unknowingly, I paid for my order just to find out she took it off. So her manager had to come back and fix that mistake too. Once we left I was wondering why my order cost so much and I noticed she charged me for a sausage egg and cheese biscuit instead of just a sausage biscuit. My son who has autism does not like cheese so my oldest son scraped it off for him but he still didn't like it so I called McDonalds and told the manager and all she said was if they already touched the food they will not give a refund or exchange. When I told the manager I was going to put in a negative review about my experience, she said “Okay, go ahead, that’s fine.” They need to train their employees and they need to take responsibility for their employees mistakes otherwise they're going to lose business and shut down.
  • RJ
    Ronald John
    Jul 29, 2026
    2.0
    I placed my order through the McDonald’s mobile app, but when I got home I realized my two cheeseburgers were missing. I drove back to the restaurant, and they only gave me the two cheeseburgers. My fries were cold by then because I had to make another trip, and they were not replaced even though I hadn’t eaten them yet since my order was incomplete. The only explanation I received was that they were “too busy.” I understand mistakes happen, but I was inconvenienced by having to return to the restaurant and was disappointed with how the situation was handled. I hope you can do better to ensure customers receive complete orders and better service when mistakes occur.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: