Jimmy John's

Reviews

• OA

  Omar Alarcon

  4 days ago
  1.0
  I’m leaving this review because I’ve now had two really bad experiences at this Jimmy John’s location. Last Thursday, I went in to order sandwiches and was told they had no bread. A sandwich shop with no bread? What surprised me even more was that there were around 6–8 employees there, and somehow nobody realized they were about to run out. They told me they were “baking more bread,” but honestly, that kind of preparation should never happen at a place whose main product is sandwiches. Then today, I placed a delivery order and after waiting 45 minutes, I called to check on it. I was told they were short-staffed and only had one driver, which I can understand to a certain point. But the issue was how I was treated on the phone. When I asked about the delay, the employee responded in a rude tone saying, “I don’t know what you’re trying to get out of this conversation.” That level of customer service is completely unacceptable, especially when a customer is already frustrated because of a long wait. Instead of trying to help or de-escalate the situation, the conversation became confrontational. Overall, this place seems poorly managed and the staff clearly need better customer service training. Very disappointing experience. If I could give zero stars, I would.
• KS

  Kristina Sweet

  May 3, 2026
  5.0
  This is the closest location to our home and they are just a bunch of the sweetest people you can meet. I always go to this location for picnics with my boy, but this time was a sandwich delivery for a field trip tomorrow with my boy. They always do sandwiches right and are so friendly too.
• CP

  C P

  Feb 18, 2026
  5.0
  i’m a regular customer here, And the food is always fresh! Aaron is a great team player and he’s always kind!!! . im grateful for nice staff .
• MR

  Mark Russell

  Jan 26, 2026
  1.0
  The picture will do my review justice. Such a sad sub compared to what they used to be!! Firehouse Subs now have the market. This was sad and not even worth calling and complaining to someone who has their first management job. If not, even more sad. Shame on you JJ's!! YOU HAVE DONE AND CAN DO BETTER!! SHAME SHAME SHAME ....... **Update** They won't let me post pics of the 1 slice of meat and cheese with a sprinkle of lettuce and a pfffttt of sauce! Haha. Even more sad for this place and company! Check my other reviews before criticizing!!