First, I want to give Jarrell a shoutout! He was incredibly kind and patient while I decided what to order. I've never been to a Jimmy John's before (I recently moved here from a really small town in the Midwest), so I took a few minutes to look over the menu before ordering. I really appreciated his patience!
Unfortunately, what I witnessed from the other employees left a pretty bad impression.
An older gentleman came in while talking on the phone with what I assumed was his wife about her order and what she wanted. He was standing towards the back, out of the way, and clearly wasn't ready to order yet. The woman with dark curly hair and a nose piercing asked if he was ready while he was actively talking on the phone still, then proceeded to ask him two more times in an increasingly annoyed tone. When he finally walked up to order, she was incredibly snippy with him. I genuinely felt bad for the man. If I had been in his shoes, I probably would have just walked out.
The music was also ridiculously loud, why are they blasting it like that?
On a positive note, the food was really good and tasted super fresh! Unfortunately, seeing the interaction with the woman made the whole experience pretty uncomfortable. It's a shame because the food itself was great, and Jarrell was wonderful. I just wish the customer service from the rest of the staff had matched his.
Very slow insiders. Not freaky or fast. Long wait, over 20 mins for a uber drivers is ridiculous.
I went to Jimmy John’s to get my team lunch. I thought the order go messed up. So when I called they told me to come and they will provide me the bowl I thought I ordered. I had then realized I messed up on one of the order, so when I got there I told them it was my mistake and wanted to pay but they gave me the bowl for free. What great customer service. The team there is friendly and great you when you go in. Thank you so much for being so accommodating.
BG
Brook Goodman
Jun 5, 2026
Service was good, and the bootlegger was good. But the oil and vinegar SAUCE was like GELATIN. At first I thought its just cold, so I only used a tiny bit on my sandwich. Immediately after finishing my food, my stomach was feeling inside out!!. waited an hour and the sauce still has the same gloopy texture… absolutely foul
On Memorial Day, I was driving on Honeycutt Road and was in the right-turn lane to turn onto John Wayne Parkway in Maricopa. The traffic signal for the turn lane was displaying a red right-turn arrow. The vehicle in front of me stopped as required by law, and I stopped behind them. We were both simply obeying the traffic signal and waiting for the light to change.
At that point, a Jimmy John's driver in what appeared to be a white SUV or delivery van pulled up directly behind me and began honking repeatedly. This wasn't a quick tap of the horn, it was excessive and continued even though traffic was stopped because of the red arrow. I had my children in the car, and the driver's behavior felt aggressive, intimidating, and completely unnecessary.
There was nowhere for us to legally go. The vehicle in front of me was stopped, I was stopped behind them, and we were waiting for a legal turn signal. Despite that, the driver continued honking as if he expected us to drive through the red arrow.
After stopping briefly, he began honking again. He then drove and speed around the stopped vehicles, passed us, and proceeded through the intersection despite the red right-turn arrow. The driver appeared to be an older bald gentleman with tattoos across his knuckles. He looked visibly aggravated and impatient.
I understand Jimmy John's is known for being "Freaky Fast," but no delivery is worth disregarding traffic laws or pressuring other drivers to do the same. Most importantly, no parent should have to deal with that kind of aggressive behavior while driving with their children in the car.
Safety, professionalism, and respect for others on the road should always come first.