Whataburger

Reviews

• TH

  Theresa Heitchler

  May 8, 2026
  1.0
  Really surprised I’m actually taking the time to write this… Just never had an experience like this at Whataburger so I feel like it’s necessary to share. Went through the drive-through and asked for a Steak burger, typically comes with two meat patties. I requested they removed one and they told me multiple times they couldn’t do it. I tried to come through again just to see maybe if I got somebody who didn’t understand that they could take it off and again received the same treatment and was told to pull forward although there was nobody else there. Worst Whataburger ever.
• SS

  Supers0nic77

  May 4, 2026
  1.0
  this is the 2nd time this happened. i ordered shakes and fries. they couldn't give me the items or a refund. i had to drive to another location twice. now i have to do a dispute with my cc. zero stars.
• MV

  Megan Valencia

  Apr 21, 2026
  1.0
  Currently having the worst case of food poisoning in my adult life. I love whataburger so this is extremely disappointing. Having previously been a fast food Manager I know all about time temperature abuse. I no longer am confident in how this specific location is handling food safety. Won’t be coming back, sadly.
• CA

  CHRIS ATLAS

  Apr 13, 2026
  1.0
  I should have written this review a long time ago, but tonight sealed the deal. I honestly can’t tell which location is worse — this one on Estrella Parkway or the one on Dysart. I live nearby, and at this point I’d rather drive all the way to Surprise if I really want Whataburger. Tonight the food quality and service were disappointing again. I ordered two chicken gravies, but they weren’t included in my order. This happens often. By the time I realize it, I’m already home, and I’d rather eat while the food is still warm than drive back, so I just end up losing the $1.50. At this point, I honestly wish they would just take it off the menu if they don’t want to make it. The burgers were actually hot, which surprised me in a good way. Unfortunately, they were extremely greasy, and the sauce was incredibly salty. I love salt, but this was way too much and grossed me out — it completely overpowered everything. The fries were cold as always and tasted stale which is unfortunately expected hoping the burger would make up for it. Overall, this location has consistently bad food quality and poor service. I don’t want anything for free — I just don’t want people coming here expecting a decent meal. We won’t be coming back to this location, and probably not Whataburger for a while. If we do, we’ll drive to the Surprise location where the staff at least seems to care and there are some standards. Awful place. Terrible food. Terrible customer service.
• EL

  Erin Lewis

  Apr 10, 2026
  1.0
  I am a rewards member and eat here frequently. I saw on the app they had a bogo (buy one get one free deal) for the honey butter chicken biscuit. I scanned on the app the qr code to do the bogo deal and the team lead (4/10/26 around 7:00 am) didn't give me the free biscuit when I had already paid and SCANNED to do the deal. On top of that, she had terrible customer service skills as she wasn't kind, looked like she didn't want to be there, and was very unenthusiastic. Mind you, I was the only customer in LINE and there were no customers in the dining room. I'm extremely disappointed in this service and experience as I come to this location often. I wish I would've seen the name tag for the so called "team lead" who didn't even do her job. Most likely won't be coming back and I don't recommend this location on account for their terrible customer service skills.

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