Papa Johns Pizza

Reviews

• PW

  Phyllis Williams

  Jun 10, 2026
  1.0
  I have been ordering from this Papa John’s location for years and, unfortunately, today’s experience was one of the most unprofessional customer interactions I have ever encountered. I called the store regarding an issue with my order simply to gain clarification and have it corrected. The employee who answered identified himself as being brand new; however, instead of offering assistance or involving a manager, he responded with an extremely disrespectful and impatient tone. He told me it would be easier for me to “trust” that he refunded my order back to my credit card, instructed me to hang up, and place a completely new order. When I politely asked whether he could provide confirmation or a receipt showing the refund had been processed, his response became increasingly inappropriate. In a loud, condescending tone, he stated, “I said I just did it on the register right now, I don’t know what to tell you,” and then abruptly hung up on me. Concerned by the interaction, I called back and asked to speak with a manager. Rather than addressing the behavior professionally, the manager appeared to support it and stated, while laughing with the employee, “I saw him refund the order.” My concern was never whether the refund was completed—it was the complete lack of professionalism, respect, and accountability shown toward a long-time paying customer. What is most concerning is that leadership not only failed to correct the behavior but appeared to endorse it. Customer service culture starts with management, and when disrespectful conduct is tolerated, it becomes normalized. Experiences like this do not just lose one order—they damage customer trust, create negative public reviews, reduce repeat business, and ultimately impact store revenue and brand reputation. Customers should never be dismissed, spoken to disrespectfully, or hung up on for asking reasonable questions about their own purchase. My recommendation is to invest more heavily in training, coaching, and leadership accountability. Customers are the reason businesses exist, and every interaction matters. You never know who is on the other end of the phone, and one poor interaction can have lasting consequences for customer loyalty and public perception. This experience was disappointing and unacceptable, especially from a location I have supported for years.
• LK

  L K

  Jun 8, 2026
  3.0
  Friendly folks but the front needs to be cleaned and stay cleaned more regularly. Paper signage up regarding third party delivery drivers are tattered and torn leaving me to believe they’ve been there a while and obviously are collecting germs and whatnot from customers coming in. Would be a good idea if the store intends to keep these signs to laminate them so they appear well kept and can be wiped with sanitizer as needed as other things in the front counter.
• JK

  Jacob Kilhoffer

  May 27, 2026
  5.0
  Guy was very helpful, good attitude and had no issues
• AV

  Armando Valencia

  May 1, 2026
  5.0
  Muy buenas pizzas y excelente servicio al publico con una rápida entrega
• KS

  Kaitlin Snow

  Apr 16, 2026
  1.0
  Hair in the pizza and the guy on the phone seemed like he wasn’t all there

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