JB
Jasmine Bacon
4 days ago
If I could give this Safeway ZERO stars, I absolutely would.
The unfortunate part is that my experience with this location has been ruined by certain staff members whose behavior raises serious concerns about discrimination, professionalism, and how customers of color are treated.
Store Director David’s behavior toward African American teenagers was particularly disturbing. I witnessed him seemingly single out and monitor Black teenagers, despite there being only a handful of them, while much larger groups of white teenagers were not subjected to that same level of scrutiny. The difference in treatment was glaring, and it left me questioning what kind of leadership Safeway allows to represent its company.
Then there’s Alexus D. (or however her name is spelled), whose attitude toward customers is equally concerning. Her behavior came across as arrogant, disrespectful, discriminatory, and completely unbecoming of someone working in customer service. She seemingly believes she can speak to grown adults however she pleases without being questioned or held accountable.
To make matters worse, there was an issue involving refusal of service, and Alexus never once attempted to involve a manager. My understanding is that these situations should be escalated to management rather than handled independently by a regular employee. Apparently, professionalism and proper escalation are too much to expect at this location.
David and Alexus are prime examples of why a job title should NEVER be mistaken for good leadership, professionalism, or character. Being on the clock does not give anyone permission to disrespect, intimidate, or discriminate against customers.
As a customer, I should be able to walk into a grocery store, spend my hard-earned money, and receive the same level of dignity and respect as everyone else, regardless of my skin color. That should be the bare minimum.
To customers of color, particularly Black families with teenagers: I strongly encourage you to reconsider spending your money at this location. Based on what I witnessed and experienced, I cannot recommend this store to anyone who values being treated fairly.
There are far too many grocery stores willing to accept your money without making you feel unwelcome, targeted, or disrespected.
Safeway corporate needs to take a serious look at the individuals it places in positions of authority. Diversity means absolutely nothing if customers cannot expect equal treatment when they walk through your doors.
I will gladly take my business elsewhere, and I encourage others to think carefully before supporting this location.