Jimmy John's

Reviews

• AD

  Adam Dickerson

  5 days ago
  1.0
  Forgot meat on sandwich. Made me drive back to replace. No reimbursement or even an apology. Not good business after making a pretty big mistake
• DR

  Damian Rivas

  Jul 7, 2026
  5.0
  We were questioning what we wanted for the family and more for a swimming get together and my guy helped us out! Gave us enough details and all info needed to make sure we were good! Think he was team lead? Thanks 🙏🏾
• AA

  AZnative

  May 24, 2026
  1.0
  Tuna was on the bottom of our Gargantuan yesterday, indicating they either don't wash their cutting boards and/or that avoiding cross contamination is not prioritized here. So just be mindful of that, when coming to this location. During a separate order a few weeks back, they forgot a cookie, so we returned later in the day to get one. They were sold out of the cookie, but since we already paid for it, we asked for a brownie instead. I'm not sure if this employee was new, or what, because she was adamant that we got the cookie that they sold out of, and over-complicated simply giving us the brownie that was in hands reach. We should have just grabbed the brownie and walked out at this point, but, she decides to call the store manager, to which they tell her to "just give them the brownie", to which, we're already impatient so at that point we grab the brownie and leave in silence. One of the most bizarre and time wasting interactions I've ever had over the replacement of an already paid unavailable menu item.
• TK

  Tay Kay

  Apr 18, 2026
  4.0
  4 stars because the foods great, & the customer service is solid but my GOD they need to hire more people.
• RC

  Rick Chagnon

  Mar 19, 2026
  1.0
  I did an online order and arrived at this restaurant approximately 7 minutes after ordering. When I walked in there was 3 other people waiting for their sandwiches. There was only one person who was doing everything the best she could. The manager was on his cell phone talking with someone. He was off to the side where you could hear him talking to someone and occasionally you could see him on his cell phone. 5 minutes went by and the young employee was slowly trying to get sandwiches out. While I was waiting 3 more customers came in. After about 10 minutes of my arrival, the manager got off his cell phone and then asked if I had been helped. I told him that I ordered through the app. He asked my name and pulled up my order. Then he tells me that they were running out of bread. So I asked if he could make my order and he said no. I told him to cancel my order and refund my money. Very poor service.