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McDonald's

3.4
(2,412 reviews)

Business Details

1945 E Baseline Rd, Gilbert, AZ
85234, United States
(480) 497-8727
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1945 E Baseline Rd, Gilbert, AZ
85234, United States

Hours

Monday4:00 AM - 11:45 PM
Tuesday4:00 AM - 11:45 PM
Wednesday4:00 AM - 11:45 PM
Thursday4:00 AM - 11:45 PM
Friday4:00 AM - 11:45 PM
Saturday4:00 AM - 11:45 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1945 E Baseline Rd in Gilbert, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,412 reviews
5 stars
870
4 stars
480
3 stars
352
2 stars
184
1 star
511
  • WE
    Warren Edwards
    Aug 22, 2026
    1.0
    STAY AWAY FROM THIS STORE! I wish I could put down zero stars! One star is FAR too generous. Literally everything about this store is trash. The “customer service” is by far the worst I’ve came across in years, the food is the most disgustingly old and stale food I’ve had from any fast food chain. Super rude workers AND managers who will lie through their teeth straight to your face. I went in and got a simple cheeseburger with light Ketchup (I put the directions for light ketchup on the kiosk AND told the person behind the counter. She insisted that they got the message. I got my burger and continued on my shift. That burger was DROWNING in ketchup, like they literally put extra on it even after I made sure they knew I wanted light ketchup. I wiped all the ketchup off and ate two bites of the extremely stale (clearly been sitting in their heater thing for at LEAST an hour) and threw the whole thing away. I ignored the whole ordeal and went on with my day cause I’m not usually the kind of guy to make a fuss. I went back about a week later after work and ordered the same thing, cheeseburger with light ketchup. (Hoping that the last time was just a fluke) NOPE NOT A FLUKE I literally got another burger swimming in Ketchup that was just as stale if not MORE stale than the burger I had previously. This time I’m pissed and also not on the clock so I go back in and ask them to make me a new sandwich that had LIGHT KETCHUP AND WASNT HOURS OLD. The lady that helped me originally, admitted she remembered who I was and that she remembered my light ketchup request, so I thought this would actually be easy (like it’s supposed to be) but no, that’s when everything went down hill. The Manager walks up and immediately snaps at me asking what I want in a very rude voice/demeanor and I respond with something along the lines of “I was just in here, I ordered a burger that you guys messed up I want my money back or a new FRESH burger with LIGHT KETCHUP. Manager literally gets visibly angry and says there is no way she is going to help me if I don’t have a receipt (I forgot to mention at the time of the purchase I never got a receipt) so I tell her “that’s ridiculous I was just in here less than 5 minutes ago talking to this lady” pointing at the lady that ALREADY SAID SHE REMEMBERED ME. Then the manager looks at the cashier, and the cashier says she has never seen me before in her life and I must be at the wrong store. The manager looks back at me and says “nothing I can do, get out” (essentially) I DONT get out but I step aside to pull up the digital receipt on the app and then show it to the manager (who I guess noticed I didn’t leave so started making me a fresh burger anyway) she VERY angrily stomps out of the kitchen with one hand on her hip and the other hand shoots out aggressively pretty much shoving the burger in my face. I take the burger and leave (after I check for the light ketchup and for any spit or hairs this clearly aggressive lady may of left me. Lucky me the burger was fine this time so I permanently removed myself from that terrible store. ABSOLUTELY THE MOST UNPROFESSIONAL UNPLEASANT DISPLAY OF “CUSTOMER SERVICE” Train your managers to be better to their customers at least. Fresh food would be nice too. (That should be a given, people 🙄) Also why you gotta lie random cashier lady? Pointless. I STRONGLY recommend NEVER stepping foot in this place, horrible food even worse staff.
  • LZ
    Lori Zebley
    Aug 15, 2026
    3.0
    Food always cold for some reason. Its not the same, the meat even tastes different.
  • AP
    Ashley Preciado
    Aug 1, 2026
    2.0
    I went to get food for my family. I will say we did get all of the food we ordered this time, but the strawberry pies were gummy and rubber-like. I was extrememly dissapointed since that was what I was looking forward to. I tried calling this location to ask if we could get new ones/get a refund and the phone number seems to be disconnected. I am extremely upset
  • RW
    Rebecca Walther
    Jul 31, 2026
    1.0
    !!!!Zero stars!!!! This will be the last time I ever go to this location. Rude staff, up charges for every little thing, waited 15 minutes for my food only for stale fries and my burger not made how I ordered it. Simple meat and cheese. Overheard manager being rude to employees. Place is garbage. Not to mention their play place had no AC. Hope this place gets a wake up call or shuts down.
  • DS
    debbie Sproule
    Jul 28, 2026
    1.0
    very disappointing experience with my recent order. I waited 25 minutes for my food, which was already much longer than expected. When I finally received my meal, it was made incorrectly, so I had to send it back. After waiting again, it was returned and was still wrong. In addition, I ordered a sweet tea, but it was unsweetened, so I had to go inside the restaurant to have it replaced. That's three separate mistakes on a single order. Even after the long wait and multiple corrections, my meal was still not prepared correctly. This experience was frustrating and unacceptable. I expect better accuracy and customer service from McDonald's. I hope you'll address these issues with the restaurant staff and make this right.

Frequently Asked Questions About McDonald's

What are the general opening hours for McDonald's at 1945 E Baseline Rd, Gilbert, AZ?

McDonald's at 1945 E Baseline Rd is generally open from 4:00 AM to 11:45 PM Monday through Saturday, and from 5:00 AM to 11:00 PM on Sundays.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open from 4:00 AM to midnight Monday through Thursday and Sunday, and from 4:00 AM to 2:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

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