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Dairy Queen Grill & Chill

4.0
(886 reviews)

Business Details

1696 N Higley Rd, Gilbert, AZ
85234-1603, United States
(480) 924-6550
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1696 N Higley Rd, Gilbert, AZ
85234-1603, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 10:00 PM

Menu

2 menus · 170 items

Explore offerings from Dairy Queen Grill & Chill on 1696 N Higley Rd in Gilbert, with popular meal deals, blizzard® treats, burgers & sandwiches, and cakes available at this location.

Dairy Queen (Food/Treat/Cake) - US

51 items

Menu

119 items

Reviews

4.0
886 reviews
5 stars
479
4 stars
168
3 stars
74
2 stars
51
1 star
114
  • LL
    LawProfessor
    4 days ago
    2.0
    Food needs a revamp here. The whole place needs to be retrained. Burgers are not made fresh. Fries, you are lucky if they fill up the container even halfway. Three burgers were ordered. None were warm to the touch. Cheese not melted on any of them. When asked for fresh food to be made, they put them in the microwave and nuked them. Like whaaaat?? Maybe cooking on the grill or top should melt it as you make it, and fresh?? When I went in I was literally told, “The food was made fresh and microwave only used to melt the cheese.” What an embarrassment. What a joke. Look at how the food was made after a remake, and cooked yet again, in a microwave. I tossed the food to my dogs. Service and food quality is not a consideration. Employees and management simply do not care at this location.
  • GV
    Ganeshkumar Venkatesan
    Oct 4, 2026
    1.0
    Extremely disappointed with the service and quality. We ordered a Choco Brownie Extreme Blizzard, but it was served looking and tasting completely like plain vanilla. When I brought it back to have it fixed, the employee clearly did not know how to properly make the item. Instead of remaking it, she just squirted some extra chocolate syrup on top and handed it back. It tasted horrible—honestly the absolute worst. We will never visit this location again.
  • EG
    Elviz G
    Sep 10, 2026
    5.0
    FOOD WAS SO GOOD. FRESH AND AWESOME. STAFF WAS VERY FRIENDLY!!! 😃
  • RL
    R L
    Sep 9, 2026
    2.0
    When i went pickup my order, the drive thru person too busy on his phone. He was not wearing any gloves at all.
  • GH
    Gabriel Husted
    Jul 31, 2026
    5.0
    I have visited this location numerous times over the last couple of years. The Parm Garlic Sauce and Toss is what kept me coming back. I have had a range of experiences in the past from last year waiting over 40 minutes in the front being the second person in the drive thru line for them at the time to have the order sitting at their hold station the entire inside and forgetting they had the order. Then non chelant and lack of care attitudes from staff many occasions. I feel confident a change occured at some point in the last several months that has seen a completely new approach and service from their staff. I know they make the chicken once ordered which I have found standard at many other locations so the 5-10 minute wait is 100% expected. They have nailed the timing much better on this. Food consistancy has improved where it did struggle. Much of the current team at this location has made it an enjoyable experience these days and I can appreciate this location's growth in recent months. Jasmine on their current team is a standout and exceptional positive representation of excellent customer service and attentiveness. Always positive, timely with orders, and makes sure your experience is great. She was training a newer team member for them this evening and even she seems that she'll be a great fit for their improved team. Keep up the great momentum all and thank you for what appears to be listening to the customer feedback and making the changes needed. Thank you!

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Gilbert, AZ offer?

Dairy Queen Grill & Chill offers classic fast food including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburgers.

Where is Dairy Queen Grill & Chill located?

It is located at 1696 N Higley Rd, Gilbert, AZ 85234-1603, US.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
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