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Dairy Queen Grill & Chill

4.0
(882 reviews)

Business Details

1696 N Higley Rd, Gilbert, AZ
85234-1603, United States
(480) 924-6550
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1696 N Higley Rd, Gilbert, AZ
85234-1603, United States

Hours

Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 10:00 PM

Menu

1 menu · 117 items

Explore offerings from Dairy Queen Grill & Chill on 1696 N Higley Rd in Gilbert, with popular blizzard® treats, chicken strip party platters, new! dq delivers blizzard meals, and mix & match available at this location.

Menu

117 items

Reviews

4.0
882 reviews
5 stars
477
4 stars
168
3 stars
74
2 stars
49
1 star
114
  • GH
    Gabriel Husted
    Jul 31, 2026
    5.0
    I have visited this location numerous times over the last couple of years. The Parm Garlic Sauce and Toss is what kept me coming back. I have had a range of experiences in the past from last year waiting over 40 minutes in the front being the second person in the drive thru line for them at the time to have the order sitting at their hold station the entire inside and forgetting they had the order. Then non chelant and lack of care attitudes from staff many occasions. I feel confident a change occured at some point in the last several months that has seen a completely new approach and service from their staff. I know they make the chicken once ordered which I have found standard at many other locations so the 5-10 minute wait is 100% expected. They have nailed the timing much better on this. Food consistancy has improved where it did struggle. Much of the current team at this location has made it an enjoyable experience these days and I can appreciate this location's growth in recent months. Jasmine on their current team is a standout and exceptional positive representation of excellent customer service and attentiveness. Always positive, timely with orders, and makes sure your experience is great. She was training a newer team member for them this evening and even she seems that she'll be a great fit for their improved team. Keep up the great momentum all and thank you for what appears to be listening to the customer feedback and making the changes needed. Thank you!
  • JJ
    JT
    Jul 14, 2026
    2.0
    Been coming here multiple times a week for over a month. It’s been good. However it’s gone terrible last two weeks. Food is undercooked. Display is terrible with food smashed and over excessive condiments on burgers. Service is good from about 25% of the employees, but the other 75% are horrid. All around bad. Over it. Enjoyed it while it lasted for a few weeks. I was hoping DQ would make a comeback but appears it was short lived. Please don’t ask me to contact you somewhere else so you can let the franchise owner know. This comes off as if Dairy Queen does not care, and is placing blame elsewhere, and also, you have the information right here. I don’t need to fill out another form somewhere else for you to inform the “Franchise Owner”.
  • TJ
    TheOtherJames (Hubert James Johnson Jr)
    Jul 9, 2026
    2.0
    I got a blizzard for my wife at home, but when I was handed it through the drive thru, it was already wet and melty. I asked for my receipt, but they forgot to give it. I didn't think too much of it but on my way home, I took a turn and TWICE the blizzard sloshed and spilled over the cup, leaving a huge mess in my car. I only live two minutes away. When I went back to ask for a remake and my receipt again, they obliged and the second one I got was just as soupy and rushed as the previous one. Business wasn't an excuse because all the young employees were relaxing and chatting in the kitchen. I was never wished a 'good day', or a 'sorry about that'. In fact, I didn't want to make a fuss, but after I walked out with the remake, I realized they had STILL neglected to give me a receipt. I went back and asked a third time and they did it without so much as any acknowledgement of my trouble. Attached is a picture of the blizzard just two minutes back to my house. I've lived in the desert and bought from Dairy Queen for years. This has never been an issue until now. Please, train your staff to do things properly and to talk politely to the customers. I did my best not to cause any trouble, but I walked away severely disappointed for the first time from a Dairy Queen.
  • AW
    Alyssa West
    Jun 25, 2026
    1.0
    I dont leave reviews often and hate giving bad ones but this is a serious health issue. We got 3 chicken strip meals. Two of them were cooked fine. The 3rd, was raw. Im not kidding freaking raw! Like still clucking. All of them in that batch were raw. So gross! I called and left them a message. Hopefully my daughter doesnt get sick. 😬
  • AL
    Adrienne Lamb
    May 22, 2026
    1.0
    Um...yuck? Solid cheese and rock hard bread. Disgusting. Thanks guys

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Gilbert, AZ offer?

Dairy Queen Grill & Chill offers classic fast food including soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburgers.

Where is Dairy Queen Grill & Chill located?

It is located at 1696 N Higley Rd, Gilbert, AZ 85234-1603, US.

Brand Certified Facts from Dairy Queen Grill & Chill

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