Big Chicken

Reviews

• ZH

  Zane Howie

  Mar 16, 2026
  1.0
  Very slow kitchen here most of my food was cold I'll never go back garbage
• NG

  nicollette grafton

  Mar 15, 2026
  1.0
  10/10 do not recommend this place. Go to Zinburger next door. Came here on a Sunday afternoon with my two young daughters and my husband. We were of the very few who were sitting down to eat. It was not busy at all. As I was reviewing the menu, one of the young employees stated to order off the kiosk. I told her I had a question if the chicken had spices on it due to my daughter’s sensitivity to pepper-like spices. She stated only salt and walked away. From that small interaction I could quickly identify there was a staffing and talent issue amongst the employees. Once we received half of our food, the fries were gross and super over cooked. I took them back to the young girl and she stated that’s how they are. Basically not offering to help much or think of how she could assist a customer in their moment of dissatisfaction. After she brought out the rest of our order (later discovered they originally messed up and had to remake my sandwich) I asked for sauce as the kiosk did not allow me the option to have the sauce on the side. I also ordered my sandwich with no sauce. The young girl stated they charge for sauce. I told her how I ordered my sandwich and wondered if the sauce on the side could offset that I didn’t get one on the sandwich and the kiosk she advised me to order from, didn’t have that option. Mind you, this conversation is happening across the restaurant and she is walking backwards to avoid my request I asked for her manager, she pointed at another young man and said here he is. I first provided feedback of his employee of how she was not customer centric at all and needed some coaching. He gave me a blank stare. I then explained the sauce request again, he explained they messed up on my sandwich and that I should of told them (the employees) that I wanted sauce on the side. I told him I was only able to order from the kiosk per his employees request. It definitely seems there is a lot of coaching for all employees here. The place was dirty as well. The only thing I can offer is the actual chicken and toast/bread taste edible. Everything else, along with terrible service, was not worth the expense or time. I will be surprised if this place survives another year.
• SY

  Stephannie Young

  Mar 14, 2026
  5.0
  Staff was nice, restaurant clean, food delicious. Tried to get a tshirt, unfortunately out of stock.
• JM

  Jada Mitchell

  Mar 13, 2026
  5.0
  Always amazing every time me and my boyfriend come to eat, Robbie is always so helpful! Fresh food every time we come and the chicken is so good, I highly recommend!
• ST

  Shanieka Thompson

  Mar 10, 2026
  2.0
  The guy at the front counter really nice, helpful, and full of menu knowledge. However, for it not to be busy, there still was a 10+ minute wait time, then they give you food that does not live up to the name of the restaurant nor the slogan. They ought to be shame of themselves charging as much as they do for the LITTLE portions they serve (big box/ little fries and $5 for this little container of Mac and cheese that STILL wasn't even filled to the top). The presentation of my sandwich was well below subpar!. The sandwich was just thrown together with little to no sauce!. As much as these establishments charge, they NEED to make your food how they would make their own, ESPECIALLY if you're going to have to wait for it!... SUCH a disappointment for my first visit.. And THIS is what Shaq is supporting??... PURE EMBARRASSMENT!!.. Pictures don't lie!.

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